IT Customer Solutions Analyst

Job title: IT Customer Solutions Analyst

About the Role The IT Customer Solutions Analyst is responsible for gathering requirements and delivering well-architected IT solutions that enhance the customer and business experience. This role partners with DHL vendors and internal project teams to facilitate technical integrations and ensure projects align with business needs and DHL platforms.

What You'll Do

• Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices.
• Gather requirements to understand business environment, processes, workflows, and functional requirements.
• Understand DHL data models to generate reporting, analytics, web and other IT solutions based on business need.
• Execute quality control tests to validate deliverables.
• Collaborate with team members to ensure product and process quality.
• Document product content and specs using internal tools.
• Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
• Manage change and release process to production.
• Interact with the team and management using strong written and verbal communication skills.
• Operate effectively in a high change environment.
• Meet aggressive timelines and provide quick turnaround.

What We're Looking For

• Bachelor's with 2 years of work experience or Masters in the fields of Computer Science, Information Systems, or Engineering.
• Knowledge of customer integrations EDI and API.
• Knowledge of US Customs Clearance Processes is preferred.
• Logistics and Supply Chain experience is preferred.
• Good knowledge of SDLC.
• Understanding of information processing principles and practices.
• Knowledge of data analytics and reporting tools.
• Ability to execute complex SQL queries for reporting purpose.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong understanding of end-user needs and requirements.
• Excellent oral and interpersonal communication skills.
• Excellent writing and documentation skills.
• Strong customer facing skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to conduct research into application issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Ability to manage small and medium projects.

Compensation & Benefits

• Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)
• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.