IT Coordinator

IT Coordinator

The IT Coordinator supports the day-to-day delivery of Information Technology services across the organization. The position serves as a liaison among end users, corporate IT teams, vendors, and business stakeholders to help ensure reliable operation of technology services, end-user computing, telecommunications, mobile devices, physical security systems, and local infrastructure. The role coordinates IT support, project implementations, cybersecurity and compliance activities, asset lifecycle management, access administration, vendor services, and technology deployments while following corporate policies, procedures, and service standards.

Key Responsibilities

• IT Support and Service Delivery

• Provide onsite and remote technical support for desktops, laptops, docking stations, monitors, printers, mobile devices, tablets, conference room technologies, Microsoft 365 applications, Microsoft Teams, and related business systems.

• Coordinate and track incidents and service requests through the corporate ticket management system, including prioritization, escalation, user communication, and closure.

• Troubleshoot hardware, software, connectivity, telecommunications, and end-user technology issues, escalating complex matters to the appropriate support teams.

• Maintain accurate support records, technical documentation, user guides, and resolution histories.

• IT Operations and Infrastructure Support

• Assist with the administration, maintenance, and operational support of local IT infrastructure.

• Support network equipment installations, circuit activations, hardware replacements, equipment upgrades, and connectivity troubleshooting.

• Coordinate vendor maintenance activities, service windows, and corrective actions for operational issues.

• Support business continuity and recovery activities during technology outages or service disruptions.

• IT Asset Lifecycle Management

• Maintain accurate inventory records for laptops, desktops, monitors, printers, tablets, mobile phones, hotspots, radios, and related equipment.

• Coordinate receiving, tagging, deployment, assignment, transfer, recovery, warranty support, reconciliation, and secure disposal of company technology assets.

• Perform periodic inventory reviews and maintain hardware replacement and lifecycle planning records.

• Mobile Device and Telecommunications Management

• Administer corporate cellular devices, service plans, hotspots, tablets, radios, and associated mobile services.

• Coordinate activations, changes, upgrades, suspensions, replacements, and troubleshooting with telecommunications providers.

• Maintain cellular account, inventory, usage, and billing documentation.

• Access Administration and Employee Lifecycle Support

• Coordinate IT onboarding, offboarding, employee transfers, workstation moves, and technology provisioning activities.

• Process and track requests for application, system, SharePoint, building, and technology access in accordance with approved authorization procedures.

• Maintain access records and support periodic user-access reviews and compliance audits.

• Coordinate recovery of equipment, credentials, access badges, and assigned technology assets during employee separations.

• Physical Security and Building Access Systems

• Maintain building access records, access permissions, security badges, and key fob administration.

• Support access control systems, badge readers, door-control hardware, and related security technologies.

• Coordinate vendor repairs and assist with physical access reviews, audits, and documentation.

• IT Project Coordination

• Coordinate approved IT infrastructure, cybersecurity, telecommunications, software, and business technology projects.

• Assist with planning, scheduling, procurement, testing, implementation, deployment, and project documentation.

• Track project milestones, risks, dependencies, action items, and stakeholder communications.

• Support office relocations, conference room deployments, technology refreshes, system upgrades, and continuous improvement initiatives.

• Vendor and Procurement Coordination

• Obtain quotations and pricing from approved vendors and service providers.

• Coordinate purchases, equipment deliveries, warranty claims, replacements, site visits, installations, maintenance, and support engagements.

• Assist with invoice validation, receiving documentation, procurement records, and vendor contact information.

• Cybersecurity, Compliance, and Aud