IT Business Relationship Manager

Job title: IT Business Relationship Manager

About the Role IT Business Relationship Manager responsible for building, sustaining, and continuously deepening strategic partnerships between the Information Technology department and the firm's practice groups and business units. This role translates stakeholder needs into actionable IT demand, aligns technology capabilities with business priorities, and ensures that technology investments deliver measurable value across the organization. It operates at the intersection of technology and firm operations, engaging leaders to understand objectives, advocate for priorities, and guide solution delivery.

What You'll Do

• Serve as the dedicated IT point of contact for assigned business units, practice groups, and administrative departments across the firm.
• Establish and maintain trusted advisory relationships with department heads, practice group leaders, and other key stakeholders.
• Conduct regular structured meetings and informal check-ins to understand priorities, emerging needs, and pain points.
• Advocate for business unit requirements within IT planning, budgeting, and project prioritization.
• Identify opportunities where technology can improve efficiency, reduce risk, or support revenue generation.
• Capture, document, and prioritize technology requests and project demand in alignment with IT capacity and strategic priorities.
• Translate business requirements and use cases into clear technical requirements for project and development teams.
• Partner with IT leadership to evaluate and scope requests, providing initial feasibility assessments and estimated resource needs.
• Manage and maintain a pipeline of demand items, providing transparent status updates and managing stakeholder expectations.
• Collaborate with IT leadership to incorporate business needs into the annual IT strategic plan, roadmap, and budget cycle.
• Develop proposals, business cases and project charters for approved initiatives incorporating requirements, solution delivery plans, risks and dependencies.
• Support technology initiatives by facilitating communication, change management, adoption activities, and feedback collection.
• Hold themselves accountable for delivery of business benefits and outcomes for the internal client from each initiative.

What We're Looking For

• Dedicated IT point of contact for assigned business units, practice groups, and departments; ability to build trusted advisory relationships.
• Strong ability to conduct regular requirements gathering, prioritization, and alignment with IT planning, budgeting, and governance.
• Experience translating business needs into clear technical requirements for project teams.
• Skill in developing proposals, business cases, and project charters; ability to present solutions with risks and dependencies.
• Capacity to manage an item pipeline, provide status updates, and manage stakeholder expectations.
• Collaboration with IT leadership to integrate business needs into strategic plans, roadmaps, and budgets.
• Change management, adoption, and stakeholder feedback proficiency.
• Accountability for delivering measurable business benefits from initiatives.