IT Business Analyst - Logistics & DTC Operations

Job title: IT Business Analyst - Logistics & DTC Operations

About the Role We are seeking a highly skilled IT Business Analyst to oversee the business analysis work for Mattel's Logistics and Direct-to-Consumer (DTC) operations. The role focuses on WMS and OMS implementations, partnering with business teams and IT stakeholders, and supporting go-live and hypercare. The candidate will work on-site in Hyderabad 4 days a week in alignment with US EST business hours.

What You'll Do

• Lead the business analysis for IT solutions for Logistics and DTC functions globally.
• Gather and document functional and technical requirements and user stories for WMS and OMS implementations, enhancements, and integrations.
• Collaborate with business teams, solution architects, vendors, and internal IT teams in requirement gathering, design, development, testing, go-live, and hypercare project phases.
• Provide technical and functional leadership on platforms such as Blue Yonder WMS and IBM DOM.
• Ensure successful system integrations with e-commerce platforms, transportation management systems, and global logistics partners.
• Support hypercare and production operations, ensuring system stability and timely issue resolution.
• Develop and maintain project documentation, including requirements, test plans, deployment guides, and training materials.
• Stay current with emerging logistics technologies and industry best practices.
• Communication: Facilitate effective communication between offshore and onshore teams, ensuring requirements and use cases are understood.

What We're Looking For

• 5+ years of IT Business Analyst or IT Product Owner experience with at least 3 years in logistics or supply chain technology roles.
• 3+ years working in Agile SAFe delivery methodology with JIRA.
• Agile SAFe Product Owner and/or Product Manager certification (preferred).
• Proven experience in functional and technical user story creation and interface mapping.
• Proven experience in authoring detailed acceptance criteria associated with functional and technical user stories.
• Proven experience in implementing and supporting WMS and OMS solutions in complex environments.
• Solid understanding of warehouse operations, DTC fulfillment, and global logistics processes.
• Experience working with Blue Yonder (BY) WMS and IBM DOM (preferred), and Oracle ERP (preferred).
• Strong knowledge of system integrations, APIs, middleware, and data mapping.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred).

Soft Skills:

• Exceptional team management skills, with the ability to bridge geographically dispersed teams.
• Strong analytical and problem-solving skills to address operational challenges and drive strategic outcomes.
• Excellent communication and interpersonal skills to collaborate with business/IT stakeholders and vendors.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities, and adapting to changing business needs.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones.

Nice to Have

• Agile SAFe Product Owner certification (preferred).

Compensation & Benefits

• Salary range and benefits are not disclosed in the posting.