IT Business Analyst (Hotel Systems & Operations)

Hong Kong, Hong Kong SAR, Hong Kong

IT Business Analyst (Hotel Systems & Operations)

Job Description:

Responsibilities

• Coordinate with business stakeholders, external vendors, and internal IT teams to ensure smooth end-to-end project delivery.

• Participate in project stand-ups/sync meetings and recurring business review sessions.

• Provide weekly status updates to the IT Operations team, including sufficient technical detail.

• Conduct business and functional analysis to verify that solutions meet business, operational, and audit requirements.

• Partner with the Project Manager and business users to triage and report issues with clear technical details to support effective troubleshooting.

• Collaborate with system vendors and internal IT teams to ensure the successful deployment of the PMS and its integration with related systems.

• Work with vendors to create, review, and update project documentation, including user manuals, SOPs, data flow diagrams, and system integration diagrams.

• Coordinate with the Project Manager, vendor, and IT Operations to arrange knowledge transfer, complete service design, and prepare all handover materials to enable smooth transition to operations.

• Support UAT, parallel runs, and go-live activities.

• Experience (Minimum / Preferred)

• Minimum: 6 years of experience in Business Analysis or an equivalent role.

• Minimum: 4 years of experience in the Hospitality industry, with a solid understanding of day-to-day business operations.

• Advantage: Experience working in Agile delivery environments.

• Strong communication skills in written and spoken English and Chinese.

• Excellent problem-solving, process management, and negotiation skills.

• Added advantage: Experience in software development.

• Added advantage: Familiarity with Hotel, Casino, and/or Retail operations.

• Well-organized, self-motivated, and able to work effectively under pressure.

Required Skills

• Project Documentation

• Data

• Diagrams

• Handover

• Hospitality

• Chinese

• Support

• Project Delivery

• Manuals

• Development

• Business Operations

• Operations

• Analysis

• Retail

• Business Analysis

• Agile

• Software Development

• Communication Skills

• Integration

• Materials

• Vendors

• Pressure

• Negotiation

• Troubleshooting

• Software

• Documentation

• Design

• Business

• English

• Communication

• Management

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