IT Assistant, Systems & Infrastructure (Provisional - Level 3)

IT Assistant, Systems & Infrastructure (Provisional - Level 3)

New York, NY

BMCC

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IT Assistant, Systems & Infrastructure (Provisional - Level 3)

GENERAL DUTIES

IT Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically IT Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/.

CONTRACT TITLE

IT Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students’ intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member’s ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC’s motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond.

The IT Assistant, Systems & Infrastructure, supports the implementation, administration, maintenance, monitoring, and optimization of the Borough of Manhattan Community College's VMware and storage infrastructure. The position provides technical support and coordination for infrastructure projects and collaborates with architecture, engineering, security, and operations teams to support scalable and resilient VMware and Nutanix solutions in on-premises and cloud environments.

Reporting to the Chief Technology Officer, or their designee, the IT Assistant, Systems & Infrastructure, performs the following duties:

• Optimizes hardware configurations and deploys virtual servers using VMware and Nutanix hypervisors.

• Performs capacity planning, performance analysis, lifecycle management, resource utilization analysis, and system optimization for virtualized infrastructure.

• Installs, configures, and maintains Windows and Linux operating systems, service packs, security patches, software updates, and bug fixes within virtualized environments, including connectivity to network and cloud environments.

• Applies knowledge of business and technical requirements to support the design, implementation, configuration, and maintenance of VMware and Nutanix solutions.

• Supports infrastructure projects and initiatives that align with organizational objectives, technical standards, and operational requirements.

• Performs operating system administration and technical support for Windows and Linux workloads hosted on VMware and Nutanix platforms.

• Participates in the planning, design, implementation, testing, and maintenance of information systems and operational support systems.

• Monitors system activity and performance; responds to system alerts; logs, tracks, and troubleshoots technical issues; and coordinates resolution or escalation as appropriate.

• Monitors and troubleshoots Pure Storage and Cohesity backup solutions and coordinates with technical staff and vendors to resolve system issues.

• Collaborates with cross-functional technical teams to support infrastructure performance, security, compliance, availability, and operational requirements.

• Participates in architecture reviews and infrastructure design activities supporting system upgrades, migrations, lifecycle management, and technology modernization initiatives.

• Assesses and documents current-state VMware and Nutanix hypervisor environments, identifies technical or operational issues, and assists in developing recommendations for improvement.

MINIMUM QUALIFICATIONS

Level 1

A High School diploma or its educational equivalent from an accredited institution and two (2) years of full-time work experience in a computer or technology-related position; or

An Associate’s degree from an accredited college or university and one (1) year of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university and six (6) months of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree in computer science or a related field from an accredited college or university.

Level 2

A High School diploma or its educational equivalent from an accredited institution and three (3) years of full-time work experience in a computer or technology-related position; or

An Associate’s degree from an accredited college or university and two (2) years of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university and eighteen (18) months of full-time work experience in a computer or technology-related position.

A Bachelor’s degree from an accredited college or university in a computer related field and one (1) year of full-time work experience in a computer or technology-related position.

Level 3

A High School diploma or its educational equivalent from an accredited institution and five (5) years of full-time work experience in a computer or technology-related position; or

An Associate’s degree from an accredited college or university and four (4) years of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university and three (3) years and six (6) months of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university in a computer related field and three (3) years of full-time work experience in a computer or technology-related position.

English Language Proficiency: Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.

CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full-time experience during the same period (e.g., two month’s related work experience at 20-34 hours per week equate to one month’s full-time related work experience.) Part-time experience of fewer than 20 hours per week cannot receive any credit.

Note: A Motor Vehicle Driver License valid in the State of New York, may be required for certain positions. If you have moving violations, license suspension(s) or an accident record, you may be disqualified. If appointed to a position requiring a Motor Vehicle Driver License, this license must be maintained for the duration of your employment.

OTHER QUALIFICATIONS

• Three or more years of hands-on experience supporting hypervisors, virtualized server environments, and/or enterprise storage systems is preferred.

• Strong working knowledge of VMware virtualization technologies and environments.

• Working knowledge of Nutanix virtualization technologies and environments.

• Knowledge of microsegmentation technologies and concepts.

• Strong working knowledge of DHCP and DNS technologies; experience with Infoblox is preferred.

• Working knowledge of enterprise storage and backup systems; experience with Pure Storage and Cohesis is preferred.

• Experience with scripting and automation tools such as PowerCLI, PowerShell, Python, and Ansible is preferred.

• Experience using automation to streamline system administration tasks and improve operational efficiency, consistency, and service reliability is preferred.

• Working knowledge of Windows Firewall and endpoint security technologies; experience with Palo Alto Cortex is preferred.

• Strong analytical, troubleshooting, documentation, and communication skills.