IT Assistant - Network, Level 1 (Provisional)

IT Assistant - Network, Level 1 (Provisional)

Brooklyn, NY

BROOKLYN COLLEGE

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IT Assistant - Network, Level 1 (Provisional)

GENERAL DUTIES

IT Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically IT Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/.

CONTRACT TITLE

IT Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Brooklyn College of the City University of New York (CUNY), invites applications for the provisional IT Assistant - Network, Level 1 (IT Network Assistant) position.

Under the supervision of the Network Operations Manager, the IT Network Assistant Level 1 performs entry-level professional work supporting the installation, maintenance, and operation of the College's data and communications infrastructure. The incumbent assists in maintaining reliable, secure, and efficient network services for faculty, staff, and students while providing technical support for wired and wireless network connectivity.

The IT Network Assistant works with latitude for independent initiative and judgment under general supervision and performs related duties as assigned.

Typical Duties and Responsibilities include but are not limited to:

Assist with the installation, configuration, maintenance, and troubleshooting of network infrastructure including switches, routers, wireless access points, firewalls, structured cabling, network drops, patch panels, and communications closets.

Monitor network performance and utilize diagnostic tools to identify, troubleshoot, and resolve wired and wireless connectivity issues, including TCP/IP, DNS, DHCP, VPN, and network authentication problems.

Perform routine network maintenance activities including firmware updates, equipment testing, equipment replacement, preventative maintenance, and participation in disaster recovery preparedness efforts.

Support LAN, WAN, VLAN, wireless networking, and related communications technologies.

Provide technical support to faculty, staff, and students, including support for Active Directory, network printing, file-sharing services, and related network technologies.

Document network configurations, inventories, procedures, and service requests.

Assist with technology deployments, classroom technology initiatives, and network infrastructure projects while coordinating with vendors, telecommunications providers, and campus departments.

Observe established cybersecurity policies and assist in implementing network security best practices.

Perform related technology support duties as assigned.

Work Environment

This is an in-person position. The position requires work in offices, classrooms, computer labs, telecommunications rooms, and other campus facilities. Duties may include lifting computer and networking equipment over 50lbs., working on ladders, installing cabling, and occasional evening or weekend work as assigned during maintenance windows or technology projects.

Note: Continued employment is contingent upon taking and passing the appropriate civil service examination when it is offered and score high enough to be reachable on the civil service list. When a civil service list is established, the College is required to make probable permanent appointments from the certified list to fill all positions including those held by provisional and/or temporary employees. For more information, visit https://www.cuny.edu/employment/civil-service/ .

MINIMUM QUALIFICATIONS

Level 1

A High School diploma or its educational equivalent from an accredited institution and two (2) years of full-time work experience in a computer or technology-related position; or

An Associate’s degree from an accredited college or university and one (1) year of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university and six (6) months of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree in computer science or a related field from an accredited college or university.

Level 2

A High School diploma or its educational equivalent from an accredited institution and three (3) years of full-time work experience in a computer or technology-related position; or

An Associate’s degree from an accredited college or university and two (2) years of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university and eighteen (18) months of full-time work experience in a computer or technology-related position.

A Bachelor’s degree from an accredited college or university in a computer related field and one (1) year of full-time work experience in a computer or technology-related position.

Level 3

A High School diploma or its educational equivalent from an accredited institution and five (5) years of full-time work experience in a computer or technology-related position; or

An Associate’s degree from an accredited college or university and four (4) years of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university and three (3) years and six (6) months of full-time work experience in a computer or technology-related position; or

A Bachelor’s degree from an accredited college or university in a computer related field and three (3) years of full-time work experience in a computer or technology-related position.

English Language Proficiency: Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.

CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full-time experience during the same period (e.g., two month’s related work experience at 20-34 hours per week equate to one month’s full-time related work experience.) Part-time experience of fewer than 20 hours per week cannot receive any credit.

Note: A Motor Vehicle Driver License valid in the State of New York, may be required for certain positions. If you have moving violations, license suspension(s) or an accident record, you may be disqualified. If appointed to a position requiring a Motor Vehicle Driver License, this license must be maintained for the duration of your employment.

OTHER QUALIFICATIONS

Preferred Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, Network Administration, or a related field.

Experience supporting enterprise network environments.

Knowledge of Cisco, Aruba, Juniper, or equivalent networking equipment.

Familiarity with Microsoft Windows Server, Active Directory, Microsoft 365, and virtualization technologies.

Understanding of TCP/IP networking, VLANs, DNS, DHCP, VPNs, and wireless networking standards.

Experience using network monitoring tools and ticketing systems.

Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent is desirable.

Ability to work a flexible in person schedule, including evening and weekend hours.

Knowledge, Skills, and Abilities

Knowledge of networking fundamentals and computer hardware.

Ability to diagnose and resolve network connectivity issues.

Strong analytical and troubleshooting skills.

Ability to prioritize multiple assignments in a fast-paced environment.

Excellent interpersonal, written, and verbal communication skills.

Ability to work independently and collaboratively within a team.

Commitment to providing responsive and professional customer service.

Ability to learn new technologies and adapt to changing technical environments.

COMPENSATION

New Hire: $56,565*

Incumbent: $63,918

*For new hires to CUNY classified civil service positions, this amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

BENEFITS

• CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for healt