About this role
IT Assistant
Position Overview:
- We are seeking a detail-oriented and tech-savvy IT Assistant to join our team. In this entry-level role, you will provide basic technical support, assist with system maintenance, and help ensure our daily IT operations run smoothly. This is an ideal role for a quick learner looking to build a foundation in IT administration and user support.
Key Responsibilities
- Provide first-line desktop and technical support for internal staff (hardware, software, network connections, and peripherals).
- Assist with the setup, configuration, and deployment of user workstations, laptops, and software applications.
- Diagnose and resolve basic system, hardware, and network troubleshooting issues.
- Maintain an inventory of IT assets, including computers, monitors, accessories, and software licenses.
- Assist in managing user accounts, permissions, and security access controls.
- Perform routine system backups, updates, and maintenance tasks under supervision.
- Document common support issues and resolution procedures.
Education
- Diploma or Bachelor’s degree in Information Technology, Computer Science, System Administration, or a related field (or equivalent practical experience/certifications).
- Basic knowledge of computer hardware, desktop operating systems (Windows / macOS / Linux), and standard office software.
- Foundational understanding of computer networking concepts (TCP/IP, Wi-Fi, routers, switches, local networks).
- Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
- Excellent communication and interpersonal skills to assist team members with varying technical capabilities.
- Relevant entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Certified Fundamentals) are a plus.