IT Asset Recovery Coordinator

IT Asset Recovery Coordinator

Location: Daytona Beach, Florida (Hybrid)

Role Overview

This employer is seeking an organized and customer-focused IT Asset Recovery Coordinator to support the Digital Workplace team. This role serves as a key point of contact for asset recovery, equipment lifecycle management, ticket coordination, and customer support activities. The ideal candidate is comfortable making outbound calls, possesses strong communication skills, and thrives in a process-driven environment. This opportunity provides exposure to IT operations while utilizing strong customer service, organizational, and administrative skills.

Key Responsibilities

• Contact employees, branch managers, and production managers regarding equipment returns and asset recovery

• Coordinate and track IT asset return processes and process return shipping labels

• Manage, track, and update ServiceNow tickets, ensuring unresolved requests and outstanding actions are followed up on

• Create and route tickets related to device compliance and connectivity concerns

• Support employee termination workflows and associated equipment returns

• Maintain accurate tracking documentation and records for asset management

• Provide regular progress updates to management on ticket and asset-related activities

• Handle approximately 15 to 20 outbound and inbound calls per day

• Assist with additional administrative and operational support tasks as workload allows

• Required Qualifications

• Education: High school diploma or equivalent administrative training.

• Experience: One or more years of customer service, support, administrative, call center, or coordination experience.

• Technical

Skills

• Proficiency with Microsoft Office applications, specifically Outlook and Excel, and familiarity with phone and email communications.

• Preferred Qualifications

• Exposure to ServiceNow or other IT ticketing systems

• Experience supporting IT, operations, logistics, or asset management teams

• Basic understanding of IT concepts and technology environments

• Experience tracking assets, equipment, inventory, or service requests

• Work Environment

• The position requires an initial onsite training period of two to four weeks in Daytona Beach. Following onboarding, the work arrangement transitions to a hybrid schedule requiring onsite presence one to two days per week, with a focus on collaborative onsite days when the team is present. This environment offers a supportive team culture with opportunities to learn IT operations and service delivery processes.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems