IT APPLICATION SUPPORT OFFICER

IT APPLICATION SUPPORT OFFICER

Posting Start Date: 9/3/26 Requisition ID: 70374

General information Singapore, Singapore, 018960 ENGIE ENERGY MARKETING SINGAPORE PTE LTD Digital / IT / Data Permanent Full-Time

Main missions are:

• Ensure system stability and run continuity for the full system (services, batches, etc. running in Europe or Singapore)
• Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo – Curves marking tools – Market data – Static referential – Short term trading.
• Share relevant information with support and development teams in Paris & Brussels

The main responsibilities are:

• Production monitoring
• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
• Support to users
• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams
• transversal
• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,…
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Education

• Bachelor's or Master's degree in Information Technology, Engineering, Mathematics, Finance, or a related discipline.

• Professional Experience

• 3+ years of experience as an Application Support Specialist within commodity trading, energy trading, or financial services environments.

• Experience supporting trading, risk management, and portfolio management processes across front, middle, and back-office functions.

• Proven experience working in live trading environments and supporting business-critical applications.

• Experience with ETRM/CTRM, trading, or risk management platforms such as Orchestrade, Endur, Murex, Calypso, Beacon, or equivalent solutions.

• Experience working with global and cross-regional teams in delivering business and technology initiatives.

• Trading & Risk Management Knowledge

• Understanding of the complete trade life cycle including trade capture, validation, confirmations, fixings, exercises, liquidations, terminations, settlements, and reporting.

• Knowledge of risk management concepts and metrics, including:

• Greeks and sensitivities

• P&L explain and attribution

• Mark-to-Market (MtM)

• Value-at-Risk (VaR)

• Position and exposure management

• Limit monitoring and controls

• Understanding of pre-trade pricing, valuation methodologies, and risk engine concepts.

• Experience with market data management, curve building, valuation curves, and market data retrieval platforms.

• Understanding of static data management, reference data governance, and workflow management processes.

• Technical Skills

• Experience in production monitoring and application support for large-scale IT systems.

• Strong SQL skills for data analysis, troubleshooting, and reporting.

• Good scripting skills (PowerShell, Python, Shell scripting, or equivalent).

• Experience with automation and scheduling tools such as Automic or similar workload automation platforms.

• Good understanding of Windows environments and enterprise application ecosystems.

• Strong knowledge of Microsoft Excel and data analysis tools.

• Personal Competencies

• Strong analytical and problem-solving capabilities with excellent attention to detail.

• Ability to investigate complex business and technical issues and identify practical solutions.

• Excellent verbal and written communication skills.

• Strong stakeholder management and facilitation capabilities.

• Ability to communicate effectively with both business and technical audiences.

• Proactive, pragmatic, and results-oriented mindset.

• Strong organizational and planning skills.

• Ability to work under pressure and manage competing priorities.

• Demonstrated learning agility, resilience, and continuous improvement mindset.

• Languages

• Fluent in English (written and spoken).

• French and/or Japanese language is a plus.

• Business Unit: Supply & Energy Management

• Division: BP APAC

• Legal Entity: ENGIE ENERGY MARKETING SINGAPORE PTE LTD

• Company Name: Supply and Energy Management