About this role
Job Description Summary
We have an opening for an IT Analyst in our New York office.
The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.
Job Description
In this capacity, the IT Analyst will:
- Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;
- Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;
- Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
- Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office;
- Install and maintain computer software standards in accordance with departmental requirements and procedures;
- Work across IT teams to achieve timely escalation and closure of software and hardware issues;
- Maintain the operational availability of office computers and printers;
- Maintain asset management system to ensure the accuracy and currency of Firm assets;
- Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request;
- Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer’s satisfaction;
- Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
- Support mobile device technologies; Promote and support remote access tools and best practices;
- Facilitate the handling of planned service events such as m