About this role
About the Role The IT administrator will be responsible for installing and configuring computer hardware, operating systems and applications, and for monitoring and maintaining IT infrastructure including local networks, servers, data centers, internetworks and telephone systems. The role involves assisting staff and clients, troubleshooting issues, and supporting deployment of new applications. What You'll Do
- Install and configure computer hardware, operating systems and applications
- Monitor and maintain computer systems, local networks, servers, data centers, internetworks and telephone systems (landline and mobile)
- Guide staff or clients through setup and issue resolution, face-to-face or over the phone
- Troubleshoot system, network, internetwork and telephone problems; diagnose and solve hardware or software faults
- Provide support including procedural documentation and relevant reports
- Follow instructions to repair faults or set up a system
- Support the roll-out of new applications
- Set up new user accounts, profiles and manage password issues
- Respond within agreed time limits to call-outs; prioritize and manage multiple open cases
- Test and evaluate new technology What We're Looking For
- High school, college or college degree in IT; minimum 3 years of experience
- Knowledge of English (verbal and written)
- Knowledge of computer hardware and software
- Advanced use of Microsoft Windows operating systems
- Advanced use of Microsoft Office packages
- Knowledge of Android and iOS operating systems