About this role
ISP Technician-Nairobi
Job Type Full Time Qualification Vocational Experience 1 year Location Nairobi Job Field Engineering / Technical
Qualifications
- Minimun Certificate in Fiber optics or related field.
- Atleast 1+ years of experience in a similar role.
- Basic understanding of fiber network concepts.
- Proficiency in fiber handling & maintenance.
- Strong problem-solving skills and technical expertise.
Key Responsibilities
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Installing and terminating fiber optic cables and other network equipment.
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Resolving Loss of Service and Connections within SLA. Ensure tickets are updated timely and closed with clears once resolved.
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Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
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Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
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Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
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Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
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Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
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Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
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Any other duty that may be assigned from time to time.
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