ISP Technical and Customer Support Specialist

ISP Technical and Customer Support Specialist

Job Overview

Location

Remote Employment Type Full-time Work Arrangement Remote Sector Customer Service & Support Experience Level Mid-level (3-5 years) Application Deadline November 5, 2026

About the Company

BruntWork is a recruitment agency dedicated to connecting skilled professionals with remote work opportunities. They focus on providing a smooth, transparent, and stress-free recruitment process, aiming to match candidates with clients that align with their skills and values. BruntWork emphasizes ongoing support beyond placement, positioning themselves as a reliable and professional partner in career advancement. Their commitment to candidate success is reflected in their high satisfaction ratings and testimonials from placed professionals.

Job Description Join our team as a dedicated ISP Technical and Customer Support Specialist, providing essential after-hours, weekend, and overflow support to a diverse clientele including residential, commercial, and government customers.

In this vital role, you will manage customer inquiries through phone, email, and ticketing systems, ensuring all service standards and performance metrics are consistently met. We are looking for individuals with prior customer service or ISP experience, possessing strong communication and problem-solving abilities, and the capacity to collaborate effectively with a US-based operations team across various time zones.

This is a permanent work-from-home position offering immediate hiring and health insurance coverage for eligible locations. Your hourly pay rate will be determined by your performance during the application process, with priority given to submissions that fulfill all requirements.

Required Skills

• Customer Service
• Technical Support
• ISP Support
• Troubleshooting
• Communication
• Ticketing Systems
• Google Meet
• Zoom
• US Time Zones

Key Responsibilities

• Provide phone coverage for after-hours and weekend shifts; assist with weekday overflow to maintain required service levels.
• Manage residential, commercial, and government account inquiries via phone, email, and ticketing systems.
• Troubleshoot internet connectivity and service-related issues, escalating complex technical problems when necessary.
• Communicate directly and coordinate with the US-based operations team to resolve client issues.
• Adhere strictly to established company KPIs and performance metrics.

Qualifications

• Proven experience in a customer service, technical support, help desk, or ISP environment.

• Previous experience supporting ISP/wireless internet, telecommunications, or technology-related services is highly preferred.

• Strong troubleshooting and analytical abilities to resolve technical connectivity issues.

• Ability to work US time zones, particularly West Coast and Texas hours.

• Stable home office setup free from background noise, equipped with high-speed internet and backup power.

• Proficiency with Google Meet, Zoom, and standard ticketing systems.

• Benefits & Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations

• About This Role

• In the rapidly expanding telecommunications sector, particularly within Internet Service Providers, there's a growing demand for skilled professionals who can ensure seamless customer experiences. This role is pivotal in maintaining high service standards for residential, commercial, and government clients, directly impacting customer retention and satisfaction. Key technical areas include troubleshooting connectivity issues, managing ticketing systems, and understanding network protocols. Your contribution will be crucial in driving business ROI by minimizing service disruptions and enhancing client loyalty, signaling a significant impact on operational efficiency and client satisfaction.

• Who Should Apply

• How to Stand Out When Applying

• Posted Date

• October 23, 2026

• View original job posting

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• Notes

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