Islamic Desk Officer

Islamic Desk Officer at Noor Takaful Insurance Limited

The Islamic Desk Officer is responsible for driving revenue growth through the development and promotion of Shariah-compliant (Takaful) insurance solutions, with a primary focus on Islamic institutions, societies, and ethically aligned market segments.

This role also contributes to broader business development efforts across all market segments, positioning the organization as a leading provider of Takaful insurance solutions.

Responsibilities

• Takaful Business Acquisition & Market Penetration

• Drive the acquisition and growth of Takaful business by identifying and converting opportunities within Islamic societies, associations, cooperatives, and faith-based organizations.

• Identify, develop, and convert high-value prospects within the Islamic market segment.

• Build and maintain a robust sales pipeline to ensure consistent revenue generation from the target market.

• Client Relationship Management & Retention

• Develop and maintain strong, long-term relationships with clients and key stakeholders.

• Manage client portfolios to ensure retention, renewals, and cross-selling opportunities.

• Serve as the primary interface for clients within the Islamic Desk segment, ensuring excellent service delivery.

• Business Development Across All Segments

• Generate and close business opportunities across all insurance product lines beyond the Islamic Desk focus area.

• Identify and pursue corporate and retail clients in diverse sectors to support overall organizational revenue goals.

• Collaborate with the Business Development team to execute sales strategies and achieve departmental targets.

• Market Engagement, Collaboration & Business Development Initiatives

• Execute targeted marketing and outreach initiatives to drive visibility and uptake of Takaful products.

• Representing the organization at community engagements, institutional meetings, and business forums.

• Identify strategic partnership opportunities to expand market reach and drive business growth.

• Collaborate with internal teams (Underwriting, Claims, and Shariah Compliance) to ensure seamless onboarding and service delivery.

• Maintain accurate records of business activities and provide periodic performance reports.

• Data Protection & Confidentiality

• Uphold the highest standards of confidentiality in handling company-related information, ensuring compliance with data protection laws and internal policies.

• Adhere to the company’s information security guidelines, including proper storage, transmission, and disposal of sensitive materials.

• Promptly report any suspected data breaches or unauthorized access to the appropriate company authority.

• Participate in periodic data protection training to stay informed about evolving security risks and best practices.

• General Assignment

• Execute any other duties and tasks that may be designated or assigned by the Company.

• Participate in the knowledge sharing programme of the department and the company

• To provide supports to your manager, Managing Director and Vice Chairman as may be required towards serving the Board, Management and staff members.

• Qualification

• Bachelor’s degree in business administration, Marketing, Finance, Economics, or related field.

• Minimum of 2–4 years’ experience in business development within insurance or financial services.

• Sound knowledge of Takaful and Islamic finance principles is required.

• Relevant professional or Islamic finance certification is an added advantage.

• Skills and Competencies

• Strong sales, negotiation, and business development skills.

• Solid understanding of Shariah-compliant financial models (Takaful).

• Excellent stakeholder engagement and relationship management skills.

• Strong communication and presentation abilities.

• Commercial awareness and market intelligence capability.

• High ethical standards and cultural sensitivity.

• KPIs and Performance Metrics

• Takaful revenue growth and contribution to overall business development.

• Number of new Islamic institutions/clients onboarded.

• Client retention rate.

• Number of strategic partnerships and outreach initiatives executed.