About this role
About the Role Renewal by Andersen's Inside Sales Center (ISC) in Anchorage leads appointment setting and customer engagement at the start of the Renewal by Andersen journey. This role drives sales efficiency by coaching ISC Agents, delivering high-quality leads to Design Consultants, and maintaining a positive, customer-centric culture across Alaska and British Columbia markets. What You'll Do
- Lead ISC Agents to achieve appointment setting goals and provide exceptional first-class service to customers.
- Confirm appointments live on the phone and via text messaging to ensure quality leads reach Design Consultants in Alaska and British Columbia.
- Communicate with Design Consultants and Sales Managers via phone, email, and text to ensure same-day calendar adjustments flow seamlessly in the field.
- Deliver the company's Signature Service to external and internal customers, maintaining a positive, customer-centric culture.
- Lead by example by taking calls, encouraging agents, and creating an engaging work environment with friendly competitions and support to achieve goals. What We're Looking For
- Experience in a call center or inside sales environment with appointment-setting responsibilities.
- Demonstrated leadership ability to coach and motivate ISC Agents.
- Strong communication skills across phone, email, and text.
- Customer-centric mindset with dedication to high-quality service and operations.
- Ability to manage scheduling, coordinate with Design Consultants and Sales Managers, and adapt calendar flow in real time. Compensation & Benefits
- Salary: Not disclosed
- Benefits: Not disclosed