IS Service Manager
About this role
Job title: IS Service Manager
About the Role The IS Service Manager will be a hands-on leader within the ITSM function, responsible for ownership and execution of IT service management processes. You will actively work within the ITSM tool, analyze data, drive resolutions, and continuously improve service quality across business applications, workplace services, infrastructure, and information security, in line with ITIL v4 and internal governance standards. You will collaborate with technical teams, business stakeholders, and vendors to minimize disruptions and promote operational excellence and automation.
What You'll Do
- Own, operate, and continually improve core ITSM processes including Incident Management, Service Request Management, Problem Management, and Change Enablement.
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