Investor Services Manager

Investor Services Manager

Job Description

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.

Key Responsibilities

• Address investor transaction enquiries escalated by Supervisor or Administrator.

• Ensure all aged items on TA bank reconciliations are addressed in a timely manner

• Address complex AML/KYC documentation issues in conjunction with Compliance department and MLRO where required.

• Review Investor Transactions.

• Review of Redemption Payment Schedules.

• Review and approve wire transfer payments.

• Ensure investor reporting is provided accurately and timely as agreed with client.

• Ensure client reporting is provided accurately and timely and in line with agreed client expectations.

• Engage with investors on complex queries.

• Identify areas for improvement in processes, personnel and structure.

• Establish and maintain effective working relationships with the NAV, QA, Compliance departments.

• Review annual fund audit requirements ensuring all items are addressed timely and accurately.

• Ensure all investor audit requests are responded to accurately and timely.

• Maintain and develop multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service.

• Oversee investor services recruitment, training and performance processes.

• Review documentation upon initialization of new clients.

• HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager demonstrates flexibility and ability to adapt to changing priorities.

• Investor Services Manager should be capable of leading and supporting a team of up to 8 employees servicing multiple clients with various requirements and deadlines.

Our requirements:

• IT Literate

• Strong verbal and written communication skills

• Strong analytical and problem-solving skills

• Ability to work effectively both within a team structure and individually.

• Strong inter-personal skills

• Demonstrates initiative while applying appropriate escalation processes.

• Strong systems, product and process knowledge

• Builds effective working relationships with stakeholders.

• Ability to positively influence team morale

• Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level.

• Alternative Hedge Fund experience may be considered.

• We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• LuxMed Premium Package for you and your family, offering broad access to medical tests and specialist consultations, as well as greater comfort of treatment (including the Oncological Preventive Health Care Program, Freedom of Treatment program, dental and psychological care)

• Life insurance and travel insurance, so you can feel safe in any situation

• MyBenefit Platform – you decide how to spend your points (e.g. vouchers, cinema tickets, online shopping, cultural events, or a Multisport card that gives you access to gyms, swimming pools, fitness classes, and hundreds of sports facilities across Poland)

• Employee referral program – know someone who’d like to join us? A financial bonus is waiting for you!

• Remote, hybrid or office-based work options

• 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB

• Technical workshops and soft skills training – we’ll provide on-the-job trainings to help you quickly gain new knowledge and skills with the support of experienced professionals

• Sport and Social Club – team outings, company events, sports activities, and charity initiatives await you

• Support for workplace equipment, glasses, retirement savings (PPK), and programs promoting mental health and wellbeing – because your comfort and health matter to us

• About Us

• At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress.

• We deliver success with the biggest clients because we have the best people working for us. We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities.

• If you’d like a challenging and rewarding career, we’d love to hear from you.

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• CORPORATE VALUES

• HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ.

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• RELATIONSHIPS

• We work in partnership with each other and our clients; collaboration is at the core of what we do.

• We work collaboratively, focusing on end-to-end ownership and autonomy in our processes.

• We share knowledge across our teams and offices to gain expert and diverse views.

• We develop long-term relationships through investment and commitment to our employees and clients.

• We communicate in personal, inviting, and authentic ways whether face-to-face or virtually.

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• SUPPORT

• We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for posi