Investor Services Administrator

Investor Services Administrator

The Investor Services and Transfer Agency Team is primarily responsible for Client and Investor communication, maintenance of the Fund register, processing of Investor transactions & payments, and managing a suite of Client and Investor reporting.

As an Investor Services Administrator based in Luxembourg, you will provide support and assistance to the team Supervisor and Manager in the operational running of the team, the adherence to HedgeServ Policies and Procedures and the promotion of best practice within the Investor Services department. The Investor Services Administrator will also liaise directly with the Client and with their counterparts in other HedgeServ offices to ensure a consistency in policies with adherence to local standards.

The role offers excellent career progression and professional development, within an inclusive environment.

Key Accountabilities of the Role

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employees. As such, the successful candidate should be flexible and willing to adapt. The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure and client requirements:

• Review investor transaction instructions to ensure all requisite information is provided. Follow-up with investor for further clarification where required

• Input Investor Transactions on Hedge Investor

• Preparation of wire transfers to collection accounts, investors and for payment of fees

• Reconcile the collection accounts daily, and notify all discrepancies to supervisor

• Ensure appropriate Tax and AML/KYC documentation is provided by investors

• Investor Reporting – prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors

• Reporting – prepare daily, weekly and monthly reporting to Client, the Manco and/or investors

• General Investor Services – fielding general requests from investors on transactions and/ or account openings activities whilst at all times ensuring that all communication is with an authorized person

• Perform other administrative tasks as may be required for the servicing of the Client and it’s investors

• Establish good working relationships with other HedgeServ departments

Technical knowledge, skills and experience

• University degree and/or professional qualification is an advantage

• Fluent written and spoken English is required

• 6 months to 1 year previous corporate experience being an advantage

• Detail oriented

• Ability to work accurately to deadline

• Focused and results orientated

• Self-motivated and have the ability to work on their own as well as part of a team

• IT literate with skills in Word/Excel/Outlook

• Strong verbal and written communication skills, with the ability to communicate effectively and in a timely manner

• Drive and desire to succeed and progress, someone looking to assume responsibility and develop quickly

• Knowledge of French or German is an advantage

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• Health Insurance & Life Insurance so that you can feel secure in any situation

• Employee Assistance Programme available to you and your immediate family for support on a variety of matters

• Defined contribution pension scheme with employer contributions so you can look after your future

• Generous annual holiday entitlement so that you can slow down and take some time to rest

• Club/gym subsidy so that you can take care of your body after work

• Monthly lunch vouchers

• Discretionary annual bonus scheme

• Referral Programme – do you know someone who would like to join us? Referral bonuses are awaiting you!

• Hybrid working

• Sports and Social Club – many team outings, company parties, sports activites and charity projects are awaiting you

• Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us

About Us

At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress.

We deliver success with the biggest clients because we have the best people working for us. We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities.

If you’d like a challenging and rewarding career, we’d love to hear from you.

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CORPORATE VALUES

HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. Our corporate values create a sense of shared purpose and belonging through the organization.

RELATIONSHIPS

We work in partnership with each other and our clients; collaboration is at the core of what we do.

• We work collaboratively, focusing on end-to-end ownership and autonomy in our processes.
• We share knowledge across our teams and offices to gain expert and diverse views.
• We develop long-term relationships through investment and commitment to our employees and clients.
• We communicate in personal, inviting, and authentic ways whether face-to-face or virtually.

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SUPPORT

We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for positive local impacts.

• We focus on employee health and well-being.
• We are empathetic and committed to diversity and inclusion.
• We listen to each other and think about what we want to say and then respond.
• We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us.