About this role
Job title: Investigator Payments Coordinator
About the Role ICON is seeking an Investigator Payments Coordinator to own the end-to-end delivery of investigator payments for clinical trials, ensuring payments are processed accurately, compliantly, and within agreed timelines. The role involves collaborating with sponsors, investigative sites, and study teams to support the financial aspects of trials and maintain strong investigator engagement.
What You'll Do
- Own the end-to-end delivery of investigator payments, ensuring payments are processed accurately, compliantly, and within agreed timelines.
- Serve as the primary point of contact for sponsors, investigative sites, and study teams regarding payment-related enquiries, escalations, and issue resolution.
- Collaborate cross-functionally with Contracts, Accounts Payable, Clinical Operations, and other key stakeholders to facilitate seamless payment processing and site support.
- Review clinical trial agreements, budgets, and payment terms to ensure accurate system configuration and execution of payment schedules.
- Validate and approve site invoices, investigating and resolving discrepancies in accordance with contractual agreements and internal procedures.
- Utilise payment systems, reports, and operational tools to manage ongoing payment activities, monitor performance, and drive timely payment execution.
- Maintain accurate financial records and documentation, ensuring compliance with internal controls, regulatory requirements, audit standards, and company policies.
- Proactively identify payment risks, process inefficiencies, and outstanding items, taking appropriate action to minimise delays and enhance the site payment experience.
- Support financial reconciliation activities, reporting requirements, and close-out payment processes throughout the study lifecycle.
- Contribute to continuous process improvement initiatives aimed at enhancing payment accuracy, operational efficiency, and stakeholder satisfaction.
What We're Looking For
- Bachelor's degree in Finance, Accounting, or related field
- 2+ years' experience in clinical trial payments, clinical finance, or financial coordination
- Strong understanding of contracts, budgets, and payment workflows in clinical trials
- Proven ability to manage complex financial scenarios
- Advanced Excel, analytical, and stakeholder management skills
- Strong attention to detail and problem-solving capabilities
- Highly organized with ability to manage multiple priorities
- Team player comfortable with working cross-functionally
- Familiarity with financial and/or clinical systems
Compensation & Benefits ICON offers a competitive salary and a comprehensive benefits package designed to support well-being and work-life balance. Benefits examples include: Various annual leave entitlements, health insurance offerings, competitive retirement planning, Global Employee Assistance Programme LifeWorks (24-hour access to a global network of professionals), life assurance, and flexible, country-specific optional benefits.