About this role

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.

Investigators responsibilities:
Handle all primary validations on the claim, including previous insurance checks, interviewing relevant parties, contact SAPS etc
Retrieve and listen to the claims, sales & client services conversation if any problem is picked up on the claim
Calls for transcriptions
Send prejudice requests
Request and attach accident reports, settlement letters and copy of registration documents
Attach prejudice request and other relevant documentation
Make sure that vehicle is uplifted to an approved panel beater or Auction Nation
Ensure vehicle assessor is appointed
This signoff must be dealt with by the reporting Manager
Standard validation comments / Not recorded on SOP or Iwyze documentation.
Visiting scenes and investigating the circumstances;
Assessing a range of factual information including the claimant’s background;
Checking details with policy holders, witnesses and other professionals (e.g. police);
Writing reports and collating information;
Presenting evidence in a forum;
Protect the company from paying out invalid claims;
Arranging payments and any other required services (builders, plumbers, panel beaters etc)
Giving advice on claims;
Liaising with solicitors and negotiating a payment;
Deciding who is liable;
Keeping the customers’ policy information updated
Matric
Relevant Certificate - Insurance / Investigation

Skills

Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions
Competencies
Business Insight

## Collaborates

## Decision Quality

## Drives Results

## Ensures Accountability

## Financial Acumen

## Instills Trust

## Manages Complexity

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
22 October 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!

Investigator LP