Investigator - City of Reading Human Relations Commission

About the Role The City of Reading's Human Relations Commission Investigator receives filed and/or transferred complaints for investigation and works to resolve disputes through mediation, conciliation, and other resolutions, ensuring compliance with federal, state, and local regulations. What You'll Do

• Receive filed and/or transferred complaints for investigation
• Resolve complaints through mediation, conciliation, and other resolutions
• Develop case profiles through interviewing, fact-finding, assessment of documents, discovery and onsite field investigations
• Notify clients of the status of their complaint within 30 days
• Gather all relevant information for case review with the HRC Executive Director
• Determine if pleadings are complete and the parties have received a copy of the pleadings and the rules/regulations
• Determine if the parties can reach a mutually acceptable resolution; if not, interview the parties and offer each a responsible opportunity to present their version of the allegations
• Thoroughly document case management to substantiate accuracy of the facts, as well as prepare all supportive information and documents for possible future litigation
• Maintain a confidential file of all case materials including national-level materials which may come through the Commission office
• Interview witnesses of both the complainant and/or the respondent whom he/she believes to have information relevant to the allegations and shall obtain relevant documents from the parties or their witnesses and submit the data and document sheet/request for information
• Abide by current federal, state and local regulations pertaining to Human Relations enforcement of ordinances and laws
• Communicate and make recommendations to the Commission regarding final case determination
• Prepare, file and document complaints requesting relief and remedy under the HRC ordinance of the City of Reading
• Communicate with the City Solicitor regarding case files
• Participate in educational and Commission programs
• Travel throughout the city for investigative purposes and possible out-of-town training
• Perform other duties as may be assigned What We're Looking For
• Educational Requirements/Experience: Minimum of a High School Diploma; Associates degree in a related field preferred
• Valid Driver’s license
• Experience in negotiating, problem solving, conciliation and/or mediation methods Nice to Have
• Associates degree in a related field preferred