Internship Post-sales digital customer interactions (f/m/x)

Internship Post-sales digital customer interactions (f/m/x)

The page describes an internship position within ZEISS focusing on post-sales digital customer interactions and supporting the development of marketing and communication materials for digital post-sales features. The role includes creating how-to guides, feature documentation, enablement content for internal teams and users, contributing to training concepts and rollout plans, and working in CRM systems to support updates and coordination. The internship emphasizes collaboration with cross-functional teams, gathering requirements, and assisting with organizational tasks such as meeting preparation and tracking activities. The ideal candidate is enrolled in a master’s program in marketing, business administration, communication, digital business, or related fields, with interest in digital customer experience, post-sales processes, and customer-facing solutions. Strong coordination, reliability, and stakeholder management are required, along with proficiency in Microsoft Office and CRM experience being a plus. English fluency is required; German is an advantage.

Responsibilities include:

• Combine studies with practical experience, support customer platform features that improve post-sales digital customer experience
• Support the development of marketing and communication materials for digital post-sales features, ensuring clear messaging
• Create and maintain how-to guides, feature documentation, and enablement content for internal teams and users
• Contribute to training concepts and rollout plans, including preparation of materials, session structures, and follow-up documentation
• Work in CRM systems to support updates, data maintenance, documentation, and first-level coordination topics
• Assist with organizational and administrative tasks, including meeting preparation, tracking activities, and coordinating input from stakeholders
• Collaborate with cross-functional colleagues to collect requirements, clarify open topics, and support smooth feature communication and adoption
• Gain hands-on experience in digital customer interactions, post-sales processes, and practical rollout of customer-facing digital solutions

Your Profile:

• Enrolled in a master’s program in marketing, business administration, communication, digital business, or a related field
• Interest in digital customer experience, post-sales processes, marketing communication, and customer-facing solutions
• Able to translate feature information into practical, user-friendly guides, training content, and communication assets
• Structured, reliable working style with strong coordination, follow-up, and stakeholder management skills
• Confident in Microsoft Office; first CRM experience is a plus
• Proactive, collaborative, and hands-on mindset, with willingness to support content and organizational topics
• Fluent in English; German language skills are an advantage