International Travel Consultant

International Travel Consultant

About the role

Job Title: International Travel Consultant – (Night/Early Shifts) Location: Phase 8, Industrial Area, Mohali (100% On-Site) Pay: ₹20,000 – ₹35,000 per month (Based on relevant GDS & travel experience) Shift Windows: Rotational Night Shifts (8:00 PM IST start or 2:00 AM IST start) | 6 Days a Week

Mandatory Requirements (Please Read Before Applying) Applications that do not meet these four criteria cannot be considered:

• Physical Location: Must currently reside in the Tricity area (Mohali, Chandigarh, Kharar, Zirakpur, Panchkula) or have immediate local accommodation. We do not offer relocation support or Work-From-Home.
• Independent Transport: Must have reliable personal transport (own two-wheeler/four-wheeler) for commuting during night and early morning hours (2:00 AM / 8:00 PM). Cab facility is NOT provided.
• English Proficiency: Fluent spoken and written English is mandatory. You will be communicating directly with Canadian clients and international airline desks.
• Work Schedule: 6 days a week on-site in Phase 8, Mohali, aligned with Canadian operational hours.

About the Role

We are hiring Travel Consultants dedicated to the Canada-to-India travel corridor. You will handle flight bookings, pre-issuance Quality Control, fare audits, transit compliance, and post-sale passenger servicing.

Key Responsibilities

• GDS Search & Booking: Search, build, and issue international flight itineraries primarily on Travelport / Galileo (Amadeus experience is a plus).

• Pre-Ticketing Quality Control (QC): Audit files prior to ticketing—verifying name formats, passport validity, secure flight data, baggage rules, and fare conditions.

• Transit & Route Compliance: Confirm transit visa regulations (Schengen direct airside transit, UK DATV, US transit, Gulf hubs) for Indian passport holders traveling from Canada.

• Fare Audits & Routing: Optimize routings to find competitive fares across major carriers on high-volume North American corridors.

• Post-Ticketing Support: Manage inbound calls and queues for date changes, re-issuances, cancellations, refunds, schedule changes, and irregular operations (IROPs).

• Candidate Profile

• Experience: Prior experience in international ticketing, airline reservations, or travel agency operations is preferred. Candidates from high-volume international BPO / customer support backgrounds with exceptional English communication will also be evaluated.

• GDS Knowledge: Functional knowledge of Galileo or Amadeus commands is strongly preferred.

• Communication: Clear, professional verbal English suitable for North American customers.

• Benefits & Workplace Perks

• Performance incentives

• Health insurance coverage

• Leave encashment

• Life insurance

• Must-have skills

• TravelportGalileoEnglish

• Good-to-have skills

• AmadeusPunjabi