About this role
About the Role Silvus Technologies is seeking an International Sales Engineer to collaborate with the Sales, Marketing, and Business Development teams, providing customers with tailored solutions that meet their needs. The successful candidate will participate in technical sales, demonstrations, and support of Silvus' family of advanced multi-antenna MIMO radios and mesh networking solutions. This role reports to the Director of Sales Engineering and is 100% remote, with travel up to 50%. Candidates must be based in Australia. What You'll Do
- Provide pre- and post-sales technical support, including system planning, customer training, system optimization, etc.
- Become expert on the operation and application of Silvus' unique radio and networking solutions and their advantages over competing technologies.
- Prepare and conduct product demonstrations for customer visits and equipment evaluations.
- Visit customer sites to provide technical support and conduct training.
- Troubleshoot failures and abnormal situations in the field.
- Collect and analyze field failures and abnormalities; provide feedback to the development team.
- Participate in resource allocation and hardware maintenance to support different sales and business development activities.
- Help design engineers reproduce and troubleshoot problems; help drive future product development.
- Travel up to 50% for meetings, events, and demonstrations.
- Perform other related duties as assigned. What We're Looking For
- Bachelor’s degree (or international equivalent) in Electrical Engineering or related technical field, plus 2 years of demonstrated experience in a pre- and post-sales technical support position OR minimum completion of secondary education with at least 6 years of demonstrated experience in a pre- and post-sales technical support position.
- Proficiency with RF instruments such as signal generators and spectrum analyzers.
- Basic proficiency in English (reading and writing).
- Must be based in Australia.
- Willingness to travel to potential conflict areas in support of radios. Nice to Have
- Experience with operating and testing IP radios/modems.
- Familiarity with Linux.
- Proficiency with TCP/IP protocol and networking.
- Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
- Exposure to and proficiency with programming languages such as C/C++.
- Excellent organizational skills, attention to detail, and demonstrated written and verbal communication skills.
- Fluency in Mandarin Chinese (reading and writing). Compensation & Benefits
- Salary: Not disclosed
- Travel: Up to 50%
- Location: Remote in Australia