About this role
About the Role We are seeking an International Field Service Representative (IFSR) to work with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi-antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development. This is a 100% remote role for candidates based in Europe. What You'll Do
- Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
- Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
- Prepare and conduct product demonstrations for customer visits and equipment evaluations.
- Visit customer sites to provide technical support and deliver training.
- Troubleshoot failures and abnormal situations in the field; collect and analyze field failures and abnormalities and provide feedback to the development team.
- Help the Design Engineers reproduce and troubleshoot problems.
- Travel up to 75% of the time and work on-site at the customer's location. What We're Looking For
- Completion of secondary education (such as GCSEs or an equivalent national qualification) or High School Diploma/GED.
- Experience as a Field Service Representative or equivalent; experience supporting the Ministry of Defense tactical communications with a focus on data networks and radios.
- Proficiency with TCP/IP protocol and networking.
- Basic proficiency in English (reading and writing).
- Excellent organizational skills and attention to detail.
- Must be based in Europe; willingness to travel to potential conflict areas to support radios.
- Background check clearance required.
- Travel up to 75% of the time; this is a full-time remote role based in Europe. Nice to Have
- Proficiency with RF instruments such as signal generators and spectrum analyzers.
- Experience with operating and testing IP radios/modems.
- Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
- Proficiency with programming languages such as C/C++.
- Familiarity with Linux.
- Military background (preferred). Compensation & Benefits
- Salary not disclosed.
- Remote work in Europe; details discussed during interview.