Internal Account Manager

Internal Account Manager

Your Role

As an Internal Account Manager you will be instrumental in driving sales growth and profitability through predominantly voice and digital calls and other remote channels. Leveraging a consultative sales approach, you will build and maintain strong relationships with existing and prospective customers, identify new business opportunities, and identify solutions that meet customer needs to include pricing strategies to drive the desired range of products and volumes. In this highly autonomous role, success depends on strong time management, proactive communication, strategic planning, and a relentless focus on customer needs and satisfaction—all while embodying Brenntag’s core values and dedication to service excellence.

Responsibilities

• Exercise discretion and independent judgement to develop and execute a strategic sales plan to meet or exceed established growth targets.

• Proactively nurture existing customer relationships, ensure high retention rates, identify untapped business opportunities, and successfully re-engage customers who may have lapsed or churned.

• Actively seek out new sales opportunities by employing a disciplined approach to prospecting and targeted outreach strategies. Prioritize these opportunities based on thorough qualification criteria and move them efficiently through the sales pipeline.

• Increase share of wallet within existing accounts by identifying opportunities for cross-selling, up-selling, and product range expansion.

• Maintain regular digital communication with customers via email, web conferencing, and phone to understand their evolving needs, present solutions, and close sales opportunities.

• Act as the primary point of contact for all commercial matters with assigned accounts, ensuring timely responses and high service standards throughout the sales cycle.

• Collaborate cross-functionally with Sales Management, Marketing, Customer Support, Supply Chain, Logistics and other internal stakeholders to address complex requests and optimize customer outcomes.

• Utilize CGE (Customer Growth Engine) and CRM (Customer Relationship Management) tools to manage tasks and call reports, track interactions, monitor opportunities, and ensure accurate sales pipeline visibility in order to provide accurate forecasting and drive continued sales growth.

• Apply value-based pricing strategies aligned with customer segmentation and organizational guidelines.

• Stay up to date with product, market, and industry trends through training opportunities and self-directed learning to provide informed recommendations and adapt to changing market conditions.

• Your Profile

Skills

• Sales & Negotiation: Strong consultative selling skills with the ability to build rapport, influence decision-makers, and close deals remotely.
• Ability to exercise discretion and independent judgment to determine solutions that meet customers’ needs.
• Strong time management skills are essential due to the high volume of customers managed
• Communication: Excellent verbal and written communication skills; comfortable engaging customers via digital channels.
• Customer Focus: Demonstrated commitment to understanding and addressing customer needs to ensure high satisfaction.
• Ability to work in an environment high in ambiguity and constant evolution
• Time Management: Efficient in managing multiple accounts and priorities with strong organizational skills.
• Team Collaboration: Ability to work effectively with internal teams to support complex customer needs and deliver solutions.

Experience

• Minimum 1-3 years of inside sales, account management, or business development experience, preferably within the lubricant or distribution sectors is preferred.
• Proven track record of achieving or exceeding sales targets in a remote or digitally focused sales environment is beneficial.
• Experience managing a sales pipeline using CRM systems, such as Salesforce and other digital sales tools is beneficial.
• Demonstrated success in consultative value-based selling, including identifying customer needs and delivering tailored solutions is preferred.
• Experience with digital communication platforms such as email, web conferencing, and phone-based sales engagement is beneficial.

Education

• Bachelor’s degree in industrial Distribution, Business Administration, Sales, Marketing, or a related field is required.

• Our Offer

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

• Paid parental leave

• Education assistance program

• Employee assistance program

• Various healthcare plan options as well as 401(k)