Intern - MGF NCS Specialist

Intern - MGF NCS Specialist

Opportunity

The MGF CX Specialist supports National Customer Service LTL Services by managing customer communications and real-time dispatch execution across calls, emails, and SMS. The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience.

Responsible

• Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners, and internal stakeholders via phone, email, and SMS.
• Assess customer needs and provide timely, accurate, and effective solutions to delivery-related inquiries, issues, and exceptions.
• Troubleshoot delivery exceptions in coordination with delivery and carrier teams, including customer availability concerns, route challenges, locating delivery addresses, go-backs, and communicating revised delivery timeframes.
• Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance, and successful delivery execution.
• Provide real-time route status updates and proactively communicate delivery exceptions, delays, and risks to relevant stakeholders.
• Report and escalate route and delivery issues as appropriate, coordinating with field operations, carrier teams, and other stakeholders to drive timely resolution.
• Collaborate with field operations and carrier partners to resolve operational challenges and maintain service continuity.
• Deliver intraday updates and reports on route performance, delivery status, and operational exceptions.
• Conduct proactive follow-up with customers following exception-based resolutions to confirm satisfaction and ensure a positive customer experience.
• Support carrier compliance with operational standards, service expectations, and customer requirements.
• Meet defined customer service, dispatch, and operational KPI targets within established service levels.
• Apply company values, policies, and service standards in all customer and stakeholder interactions.

Accountable

• Timely and accurate resolution of delivery issues and exceptions impacting customer experience.
• Consistent achievement of customer service, dispatch, and operational KPI targets.
• Effective route monitoring, issue escalation, and coordination across stakeholders to ensure successful last-mile delivery execution.
• Maintenance of high levels of customer satisfaction through proactive communication, follow-up, and service recovery efforts.
• Support of carrier compliance with operational standards, delivery commitments, and customer expectations.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.

Apply Now

Apply Now

India, Chennai

India, Chennai, 600116

Part time

Night Shift (India)

Created: 2026-10-09

Job Flexibility: Site Based

Ref. R199608

1463 Related jobs

10 Oct 2026 Lead Logistics Specialist

Maersk Line - Commercial/Sales/Business Development

Location: Chongqing, China

Shift type: Day Shift (China)

Job Type: Full time

10 Oct 2026 Lead Logistics CX and Operations Manager

Maersk Line - Commercial/Sales/Business Development

Location: Sichuan, China

Shift type: Day Shift (China)

Job Type: Full time

10 Oct 2026 Customs Operation Manager

Group Function - Operations

Location: Bình Dường, Vietnam

Shift type: No Shift (Vietnam)

Job Type: Full time

09 Oct 2026 Accounts Receivable Analyst

Maersk Line - Finance/Accounting

Location: Mexico City, Mexico

Shift type: Day Shift (Mexico)

Job Type: Full time

09 Oct 2026 Supervisor, Operations

Pilot - Operations

Location: Massachusetts, United States of America

Shift type: Day Shift (United States of America)

Job Type: Full time

09 Oct 2026 Maintenance Planner

APM Terminals - Asset Acquisition & Management

Location: Buenaventura, Colombia

Shift type: No Shift (Colombia)

Job Type: Full time

09 Oct 2026 Project Cargo Agent

Maersk Line - Products

Location: Lima, Peru

Shift type: No Shift (Peru)

Job Type: Full time

09 Oct 2026 Intern

APM Terminals - Administration/Facility Management

Location: Ceará, Brazil

Shift type: No Shift (Brazil)

Job Type: Part time

09 Oct 2026 Finance Specialist

APM Terminals - Finance/Accounting

Location: Pecem, Brazil

Job Type: Full time

09 Oct 2026 Class A Driver

Pilot - Operations

Location: California, United States of America

Shift type: Night Shift (United States of America)

Job Type: Full time

09 Oct 2026 Senior Maintenance Analyst

APM Terminals - Asset Acquisition & Management

Location: Buenaventura, Colombia

Shift type: No Shift (Colombia)

Job Type: Full time

09 Oct 2026 Box Truck Driver

Pilot - Operations

Location: Utah, United States of America

Shift type: Day Shift (United States of America)

Job Type: Full time

09 Oct 2026 Class A Driver

Pilot - Operations

Location: California, United States of America

Shift type: Day Shift (United States of America)

Job Type: Full time

09 Oct 2026 FMCG Integrated Sales Rep - Nigeria

Group Function - Commercial/Sales/Business Development

Location: Lagos, Nigeria

Shift type: No Shift (Nigeria)

Job Type: Full time

09 Oct 2026 Head of First Mile & Depot Product (Business Development & Pricing)

Maersk Logistics & Services - Products

Location: North Carolina, United States of America

Shift type: Day Shift (United States of America)

Job Type: Full time

09 Oct 2026 Manager, Global Operations

Pilot - Operations

Location: Torrance, United States of America

Shift type: Day Shift (United States of America)

Job Type: Full time

09 Oct 2026 Customer

Experience

• Partner

• Maersk Line - Commercial/Sales/Business Development

• Location: Chennai, India

• Shift type: Day Shift (India)

• Job Type: Full time

• 09 Oct 2026

• Direct Transport Sales Representative

• Alianca - Commercial/Sales/Business Development

• Location: São Paulo, Brazil

• Shift type: Day Shift (Brazil)

• Job Type: Full time

• 09 Oct 2026

• Intern - MGF NCS Specialist

• Maersk Line - Administration/Facility Management

• Location: Chennai, India

• Shift type: Night Shift (India)

• Job Type: Part time

• 09 Oct 2026

• Intern - MGF NCS Specialist

• Maersk Line - Administration/Facility Management

• Location: Chennai, India

• Shift type: Night Shift (India)

• Job Type: Part time

• 09 Oct 2026

• Agent Celny / CHB agent

• Maersk Logistics & Services - Operations

• Location: Lodz, Poland

• Shift type: Rotating Shifts (Poland)

• Job Type: Full time

• 09 Oct 2026

• Customs Process Administrator

• Group Function - Operations

• Location: Dublin, Ireland

• Shift type: Day Shift (Ireland)

• Job Type: Full time

• 09 Oct 2026

• Intern - MGF NCS Specialist

• Maersk Line - Administration/Facility Management

• Location: Chennai, India

• Shift type: Night Shift (India)

• Job Type: Part time

• 09 Oct 2026

• Senior Accounting Specialist, ATR

• Maersk Line - Finance/Accounting

• Location: Pune, India

• Shift type: Night Shift (India)

• Job Type: Full time