Intern, Airport Customer Service (ACS) Above and Below Wing Ambassador - Air Coordination NYC (Winter 2026-2027)

Intern, Airport Customer Service (ACS) Above and Below Wing Ambassador - Air Coordination NYC (Winter 2026-2027)

United States, New York, New York

Airport Customer Service

23-Sep-2026

Ref #: 34413

Pay Range: $22.56 - $22.56 per hour

How you'll help us Keep Climbing (overview & key responsibilities)

The Airport Customer Service (ACS) Above and Below Wing Ambassador intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Leadership at the end of the semester. This intern position will be located Delta Air Lines, JFK Airport Terminal 4, New York 11430, United States

As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensure on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.

Students joining the Internship Program with Airport Customer Service (ACS) will be assigned to work on a team based on the availability of opportunities, the needs of the business, and the matching of skills and career interests. Specific responsibilities for each assignment will be discussed with candidates selected for an interview. The teams include:

• Airport Customer Service: Above and Below Wing
• Gain hands on experience in airport operation by supporting both customer-facing and ramp activities. Interns will learn how Delta teams work together to ensure safe, efficient departures and arrivals while delivering excellent customer service.
• Airport Customer Service: Premium
• Work alongside the Premium Customer Service team to support high-value customers and enhance the airport travel experience.
• Interns will gain exposure to hospitality, customer engagement, and premium service operations.
• Onboard Services
• Explore the operation behind delivering an exceptional inflight experience. Interns will learn how onboard teams support flight attendants, manage catering and supplies, and ensure cabin readiness for customers.
• Flight Operations
• Discover the fast-paced world of airline flight operations. Interns will gain insight into how pilots, dispatchers, and operational teams work together to maintain safety, reliability, and on-time performance across the network.
• Ramp Operation
• Participants are trained in Ramp Control and Deicing Procedures. You will be assigned an area each day via a supervisor.
• Participants are moved to additional locations if necessary, depending on business need
• Deicing
• Pre-planning and monitoring of aircraft deicing/anti-icing procedures and operation
• Acts as the primary point of contact for the coordination on all aircraft deicing/anti-icing services in the station
• Maintains the daily roster of estimated flight interruptions and deicing vehicles required to support the deicing operation
• Communicates the appropriate remote deicing locations to all ramp controllers
• Coordinates aircraft locations via deicing platform (Icelink) to pad commanders
• Ramp Control
• Ramp Controller is responsible for movement of all operating aircraft (under their own power or tow) in the designated Delta controlled ground movement areas (i.e., apron, ramp, hangar, etc.).
• Primary contact between the FAA, ATC, Airport Authority, Terminal Operator and Delta in the coordination of aircraft movement
• Gives pushback authorization and taxi clearance for departing flights.
• Communicates effectively with Gate Keeper, MTC, Move Team, FAA Liaison, Metering Coordinators, and terminal 4 operator (IAT) to provide efficient movement and adjust to any changes.
• Maintain situational awareness and immediately interject additional communications when potential traffic conflicts are anticipated or arise that may cause incident or potential accident.
• Communicate pertinent Information from the crew to respective areas only when it impedes traffic management or aircraft has an emergency. All other times instruct pilots to utilize Operations Frequencies.
• Pertinent Info included but not limited to: Ground equipment blocking gate, A/C waiting for parkers, FOD on the ramp, medical emergencies, mechanical problems.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

The selected candidate will fulfill the following Internship rotation(s) based in New York City (JFK) while maintaining enrollment at your university:

· Pay Range: $23.23

What you need to succeed (minimum qualifications)

• Must be currently enrolled in an accredited college, university, or institution during the duration of the internship program
• Must have original social security card (no copies) & government issued ID & birth certificate the day of interview with you
• Must comply with a background check, fingerprint, and drug & alcohol screen per state/local/airport municipalities
• Ability to handle simultaneous situations and adapt to a fast-paced, changing environment
• Solid interpersonal skills with a focus on teamwork and strong verbal communication skills
• Must follow Delta’s public contact employee appearance standards
• Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for full/part-time position
• Must be willing and able to work any shift including early morning, nights, weekends and holidays
• Standard hours are generally 9:00 AM to 5:00 PM, though schedules may vary depending on department needs and business demands.

-Consistently prioritizes safety and security of self, others, and personal data.

-Embraces diverse people, thinking, and styles.

-Possesses a high school diploma, GED, or high school equivalency.

-Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Ability to tackle multiple projects at once, adhering to different timelines and working with many partners to ensure alignment and consistency within each project
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges
• Working as an intern does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce
• Air Traffic Control or Commercial Aviation Major

Transportation

· Transportation will need to be provided by students in order a have a timely arrival and departure of shift