About this role
The Role…
Exciting new sales opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. There is a full-time position available in our brand new Central London location
As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Main Duties…
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Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
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Greet and engage customers warmly, offering attentive and professional support throughout their visit.
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Share confident product knowledge, including materials, styles, and availability in-store and online.
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Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
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Understand individual customer needs and provide tailored recommendations.
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Use strong service skills to drive conversions and support sales goals.
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Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
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Stay aware of best- and slow-selling products to guide recommendations and improve sales.
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Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
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Handle customer queries with professionalism or refer to management when needed.
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Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards.
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Quickly and efficiently retrieve stock from back-of-house as needed.
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Provide feedback to managers on customer preferences and product performance.
Requirements...
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Proven experience in a similar role within a high-end interiors or lifestyle retail store.
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A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends.
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Professional, confident, and customer-focused, ensuring every interaction reflects the high standards of our brand
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Creative flair and a natural ability to inspire customers with styling ideas and product recommendations.
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Excellent communication skills – honest, open, and constructive – with both customers and team member
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Flexible and adaptable, able to respond positively to the evolving needs of the retail environment.
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A true team player, ready to support colleagues and contribute to a positive store culture.
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Experience in furniture and lighting sales is highly advantageous.
Benefits...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
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Discounts at Soho House globally, as well as Soho Home and Cowshed
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Soho Friends Membership
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Enhanced Pension Scheme
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In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
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Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
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Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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Generous Retail Discount
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Retail Commission