About this role
Description
-
Supervises and develops a team of Commercial Sales Representatives to ensure sales targets are met, quality book of business is written in line with acceptable underwriting and compliance guidelines and quality control processes are in place. Hires, coaches, and develops Commercial Sales Representatives. Manages the agency relationship relative to sales process while conducting regular sales meetings with team to increase product and market knowledge and share best practices.
-
6-12 month interim/temp position with consideration for a permanent role with successful completion of the rotation.
-
Responsibilities:
-
Implements performance standards, new business goals, and quality and customer satisfaction reporting objectives for assigned teams. Supervises Commercial Sales Representatives to ensure Sales targets are met, quality book of business is written and quality control processes are in place. Plans and implements corrective actions to improve results as needed.
-
Analyzes team data to establish progress towards goals and identify potential obstacles. Prepares, analyzes and makes recommendations based upon data from production and productivity reports.
-
Implements policies, procedures, and practices related to the Commercial Sales Center implements new and revised departmental and corporate policies and procedures.
-
Develops and maintains relationships with independent agent partners ensuring effective communication of results and quick resolution of issues.
-
Conducts Quality Assurance (QA). Responsible for pulling and analyzing reports as well as reviewing and evaluating calls and Emails. Partners with the QA team to identify trends and action plans. Reviews underwriting audits and reinforces underwriting rules and guidelines in order to bind coverage.
-
Reviews, investigates, manages and resolves any and all escalated customer and/or agent issues with a sense of urgency, effective communication skills and a solid understanding of state regulations.
-
Oversees hiring process for Commercial Sales Representatives has responsibility for recruiting, retaining and developing representatives ensures staffing plans are in alignment with site and organizational workforce plans.
Qualifications
-
Bachelor's degree in a business-related field or equivalent experience plus a minimum of 2 years of directly related work experience is required.
-
Must have a strong knowledge of a variety of Liberty Mutual Agency Corporation insurance products, plans, and programs.
-
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical.
-
Proficiency with computers is mandatory.
-
Position requires a valid resident insurance license and non-resident licenses in all states Safeco Licensed Sales operates.
-
Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.
Travel
10%