Interim Back Office Specialist – Customer Service & Order Management

Responsibilities / Tasks

For our office in Granollers, we are looking for an Interim Back Office Specialist to support customer service, order management and administrative operations, ensuring an efficient order-to-cash process and an excellent customer experience.

Key Responsibilities

• Act as the first point of contact for customers via phone and email, managing inquiries and coordinating with internal departments when required.

• Prepare and manage customer quotations and follow up on commercial offers.

• Process customer purchase orders, create sales orders and coordinate product availability and delivery.

• Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.

• Register and coordinate service requests, assigning technicians according to availability and geographical area.

• Manage service invoicing, including proforma and final invoices, credit notes and related documentation.

• Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.

• Resolve incidents arising throughout the order-to-cash process.

• Coordinate travel arrangements for field service technicians and other employees.

• Ensure accurate administrative documentation and data management.

• Your Profile / Qualifications

• Studies in Administration & Finance

• Minimum 2 years of experience in a Back Office, Order Management or Customer Service role.

• Strong administrative and organizational skills.

• Experience working in a project-based environment is a plus.

• Native-level Spanish and advanced English. Portuguese is an advantage.

• Excellent communication and stakeholder management skills.

• Strong customer orientation and problem-solving mindset.

• Ability to manage multiple priorities and work effectively across departments.

• Results-oriented and proactive approach.

We offer:

• Please note: This is an interim role.

• Attractive compensation package aligned with experience and responsibilities.

• Private health insurance plan

• Employee Assistance Program

• Flexible working hours and a hybrid working model (up to two days per week remote).

• 23 days of vacation per year.

• Great work environment as part of a collaborative team

• Continuous internal training and career development opportunities, both nationally and internationally.

• The opportunity to join a company recognized as a Top Employer 2026.

• Did we spark your interest?

• Then please click apply above to access our guided application process.