About this role
Integrated Client Navigator - Community Service Centre Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Niger Job Field Content, Editorial and Journalism
Role purpose Role purpose: Continue individualized case management and navigation for clients enrolled and managed at community service centres, with approximately 400 assigned clients per Navigator.
Key Responsibilities
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Maintain a reconciled centre-based client list and individualized follow-up arrangements, preserving trusted relationships established through previous case management.
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Support treatment continuity, appointment attendance, viral load access, result follow-up and return to care in collaboration with the centre clinical team.
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Link clients to eligible HIV prevention and treatment, TB, maternal and child health and other approved services according to individual needs.
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Use client-preferred, consent-based communication and agreed safe contact locations; undertake household visits only where appropriate and expressly agreed.
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Coordinate approved community index-testing and outreach with authorized Testing Assistants; protect the identity of clients and contacts.
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Identify stigma, discrimination and other barriers; link clients to designated clinical, psychosocial or safeguarding support.
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Track referrals between the centre and other facilities to completion; document outcomes without duplicate caseload assignment.
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Requitements
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SSCE or equivalent with at least three years of relevant case-management, peer-navigation or community service centre experience;
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OR a relevant health or social-service diploma or higher qualification with at least one year of relevant experience.
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Former case managers serving community service centre clients are encouraged to apply.
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Demonstrated confidential, non-discriminatory engagement and understanding of this client cohort are required.
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Relevant local-language and catchment knowledge are desirable.
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Personal health status or sensitive identity disclosure is not required.
General Requirements:
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Ability to work collaboratively with facility and community teams in the assigned location.
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Commitment to continuity and quality of integrated health services.
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Willingness to comply with approved project, government and facility procedures, including confidentiality and relevant safety requirements.
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