About this role
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Bring hands-on commercial insurance brokerage expertise to a customer-facing role that blends implementation, training and ongoing customer support. Also act as the internal subject matter expert for product and engineering colleagues.
What you'll do
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Lead implementation, configuration, onboarding and training for new customers, including hands-on setup work.
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Present the product and offer credible, practical industry insight on sales and customer calls alongside sales and customer success colleagues.
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Support customers after launch so they keep getting value from the platform.
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Serve as the in-house industry expert for engineers and product managers during discovery and roadmap planning.
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Translate customer workflows and feedback into product improvement ideas.
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Requirements
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What we're looking for
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5+ years of commercial property and casualty or liability brokerage experience, ideally as an account manager (no personal lines or life insurance).
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Experience as a commercial insurance account manager, producer or solutions consultant across multiple lines of coverage.
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Background at a large regional or national brokerage.
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Broad generalist knowledge of property, casualty and liability coverage rather than one niche.
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Comfort with technology and quick adoption of new tools, including AI assistants for solving everyday problems.
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A polished, articulate, warm style that builds trust on customer calls and works well with sales and engineering colleagues.
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Ability to work on-site in San Francisco, or willingness to relocate quickly.
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Bonus points
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Prior exposure to customer-facing technical walkthroughs or teaching clients how to use software tools.
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Experience managing other account managers or moving from account manager to producer.
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Benefits
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Compensation and benefits
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Base salary: USD 130,000 to 150,000 per year
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Equity
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Health, dental and vision coverage
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Location and work model
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San Francisco, CA, United States
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On-site, five days a week in the office
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Full-time