About this role
INSURANCE REPRESENTATIVE | FULL-TIME | MONTGOMERY, AL
Job Category: ADMINISTRATION
Requisition Number: INSUR002823
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Posting Details
Posted: October 29, 2026
Full-Time
Locations
Showing 1 location
SOS Montgomery
454 Taylor Rd
Montgomery, AL 36117, USA
SOS Montgomery
454 Taylor Rd
Montgomery, AL 36117, USA
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Job Details
Description
Job Duties:
- Speak to patients or guarantors by phone or in person concerning the balances on their accounts.
- Post insurance and balance payments on guarantor accounts.
- Answer incoming call on the billing line and help return calls from the billing voicemail box.
- Help monitor billing email and take necessary actions.
- Be able to review accounts and provide clear explanation of account to patient or guarantor.
- Take necessary action, if needed, to correct insurance and re-bill claims.
- Investigate and correct posting errors.
- Take patient payments by phone and post to account.
- Obtain and correct address on accounts when statements return in the mail.
- Document all actions taken in notes on patient accounts.
- Help work denied claims and file appeals as needed.
- Provide back-up for the Collection Account Representative.
- Communicate appropriately with patients, employees, managers, and providers.
- Perform tasks as assigned by the Revenue Cycle Manager for cohesive teamwork.
Qualifications
Skills
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Behaviors
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Preferred
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Team Player :
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Works well as a member of a group
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Detail Oriented :
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Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated :
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Devoted to a task or purpose with loyalty or integrity
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Motivations
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Preferred
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Peer Recognition :
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Inspired to perform well by the praise of coworkers
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Goal Completion :
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Inspired to perform well by the completion of tasks
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Growth Opportunities :
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Inspired to perform well by the chance to take on more responsibility
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Education
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Required
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High School or better.
Experience
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Licenses & Certifications
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Equal Opportunity Employer
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This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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For further information, please review the Know Your Rights notice from the Department of Labor.
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