About this role
Job title: Insurance Customer Services
About the Role Belfius Insurance Customer Services in Bruxelles serves as the first point of contact for questions about issuing insurance policies. The role involves establishing new contracts and ensuring a positive client experience, interacting with clients and Belfius/DVV agents by phone and written communication.
What You'll Do
- Act as the first point of contact for questions regarding establishment of insurance policies and negotiating offers
- Establish new insurance contracts and perform necessary policy management actions following client requests
- Communicate with clients and agents by telephone and via email or the policy management system
What We're Looking For
- Bachelor's degree and/or initial professional experience
- Strong communication skills
- Willingness to collaborate to provide the best customer experience
- Open, positive mindset and desire to improve processes
- Bilingual French/Dutch
- Basic knowledge of insurance products is a plus
Nice to Have
- Basic knowledge of insurance products (explicitly mentioned as a plus)
Compensation & Benefits
- Competitive salary with an innovative package including a personal budget (e.g., car, bike, PC, smartphone, tablet, housing loan or mortgage under certain conditions)
- Extra-legal benefits such as meal vouchers, internal product/service advantages, hospitalization insurance and group life insurance
- Development opportunities through a wide range of trainings and career opportunities within the Belfius group
- Good work-life balance with flexible hours, mix of on-site and home office, and a generous number of vacation days
- Modern workplace in central Brussels with a gym, healthy restaurant, and comfortable meeting spaces, just steps from major transit options