Insurance Claims Adjuster

Insurance Claims Adjuster

Phoenix, AZ, United States Sunrise, FL, United States

(Hybrid)

Job Description

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role provides an exciting opportunity to handle claims for the embedded NAC benefits and for fee products in the AMEX Assurance Co. Insurance portfolio. This position will also be responsible for training development, implementation and delivery to new hires as part of the onboarding process and ongoing colleague training for skill uplifts, refreshers and reinforcement.

Responsibilities

Your duties may include but are not limited to:

• Investigation of policy and product information by using tools available.
• Maintaining state compliance for reporting, Medicare, insurance claims and audit functions relative to the AAC claims team related to claims adjudication.
• Decision making of claims for AAC Embedded NAC and Fee based products, as well as direct phone interaction with the customer and/or vendors to ensure timely decisions and claim progression.
• Researching claims for proper disposition which may include communication via phone and/or written correspondence with customers, business and others.
• Adjudication of claims relative to all state and local laws and compliance as well as internal processes and procedures.
• Development and maintenance of department training for claims colleagues in partnership with leaders and other business areas.
• Delivery of training materials to individuals and groups of colleagues related to claims process, investigation, adjudication and decisioning.
• Ongoing maintenance and monitoring of the training materials for the AAC Claims team.
• Providing insights to leaders on training needs and trends for trainees learning and development.
• This position is based in Phoenix, AZ and the ideal candidate will work a minimum of 3 days onsite / 2 days remotely. The ideal candidate will work a flexible schedule between the hours of operation: Monday - Friday - 8:00am - 5:00pm EST, and may be asked to work rotational weekends.

Qualifications

• Minimum Qualifications

• Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills

• High School Diploma or Higher level education.

• Passion for exceptional service

• Strong phone skills

• Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow

• Ability to demonstrate initiative with minimal supervision to drive results

• Strong problem-solving skills, time management and organizational skills

• Superior level of accuracy and attention to detail.

• Strong proficiency in PC skills, including MS Word and Excel

• Preferred Qualifications

• 1 year of Insurance or Customer Service industry experience

• A current Claims Adjuster License is a plus

• If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 3 attempts to pass the Arizona Licensing exam. If the exam to obtain your license cannot be passed, within 3 attempts, employment will be terminated.

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague

Benefits

• Site.

• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

• Job Info

• Job Identification

• 26014202

• Job Category

• Operations/Customer Service

• Posting Date

• 09/25/2026, 12:16 PM

• Apply Before

• 10/03/2026, 12:00 AM

• Degree Level

• High School Graduate

• Job Schedule

• Full time

• Job Shift

• Day

• Locations

• AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US

• 1500 NW 136th Avenue, Sunrise, FL, 33323, US

• (Hybrid)

• Salary Range

• $26.2 - $43.87 hourly + bonus + benefits

• Career Area

• Customer Service and Travel

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