About this role
Company Description
With a legacy of over 40 years, GCG Engineering Services excels in delivering cutting-edge solutions and aftermarket support for precision instruments, metering systems, flow controls, heat exchangers, automation, plus electrical & instrumentation bulk trading. Renowned for its reliability and expertise, GCG Engineering Services supports the Oil & Gas, Water, Power, and Industrial sectors, enhancing operational efficiency and delivering unmatched value across the GCC region.
Job Description
Technical Support and Documentation
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Provide technical guidance to customers and the Sales team on product selection based on application requirements.
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Review customer specifications, datasheets, bills of quantities (BOQs), drawings, and purchase orders to identify technical and documentation requirements.
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Prepare and coordinate technical submittals, datasheets, drawings, certificates, and other project documentation.
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Obtain technical clarifications and supporting documents from suppliers and principals.
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Identify technical deviations and coordinate their clarification and approval with the relevant parties.
Order Execution
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Review assigned orders to confirm the agreed technical scope, delivery requirements, and documentation commitments.
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Coordinate with Procurement, Logistics, Sales, suppliers, and principals to ensure timely order execution and delivery.
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Track order progress, document submissions, approvals, delivery schedules, and outstanding actions.
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Maintain accurate records of customer requirements, correspondence, and order status.
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Highlight potential delays, technical discrepancies, or execution issues to the concerned Sales Engineer or Manager and support their resolution.
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Follow up on outstanding documentation and delivery requirements through order closure.
Coordination and Communication
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Serve as a coordination point between Sales, internal departments, suppliers, and principals for technical and execution matters.
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Provide Sales with regular updates on order status, customer requirements, and pending technical issues.
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Participate in clarification and order progress meetings as required.
Qualifications
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Qualifications and Experience
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Bachelor’s degree in Instrumentation, Electronics, Electrical Engineering, or a related discipline.
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Relevant experience in technical sales support, application engineering, or order execution for instrumentation and engineering products.
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Experience supporting oil and gas, petrochemical, or industrial customers is preferred.
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Familiarity with supplier and principal coordination, technical submissions, and order documentation.
Additional Information
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Ability to interpret specifications, datasheets, BOQs, and engineering drawings.
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Knowledge of instrumentation products and their industrial applications.
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Strong coordination, communication, and follow-up skills.
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Ability to manage multiple orders and meet deadlines.
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Proficiency in Microsoft Office; familiarity with ERP systems is an advantage.