Instructional Tech Engineer

Job title: Instructional Tech Engineer

About the Role

The ITS Instructional Technology Engineer (ITE) designs, supports, and enriches the student learning experience by managing classroom audio/video and presentation systems and providing project leadership for teaching spaces. The role collaborates with faculty, IT instructional staff, and campus partners to support place-based, hybrid, and online teaching and to ensure reliable instructional technology across classrooms and labs.

What You'll Do

• Implement technology based on design standards for Learning, Teaching, and Collaboration spaces used to build and maintain classrooms, seminar rooms, auditoriums, team rooms, and computer labs.
• Provide project coordination and leadership with Instructional Technology Engineers and Consultants; coordinate with Campus Planning, Design, and Construction, Facility Services, Academic Affairs, schools and colleges, and other IT units.
• Manage operation and technical support for classroom spaces, computer laboratories, and the Makerspace.
• Operate, integrate and maintain classroom presentation systems including computing technology.
• Set up, connect and monitor the use of audio-visual equipment including cameras, computers, projectors, audio and video mixers for live and recorded situations.
• Install, operate, support, and maintain printing infrastructure and specialty equipment.
• Instruct students, faculty, and staff in the use of audio-visual equipment; supervise student employees.
• Continually update technical skills and knowledge; identify trends in equipment usage.
• Occasional travel to SU remote campuses to support and install LEMP supported classroom systems.

What We're Looking For

• Bachelor's degree or equivalent combination of education and/or experience plus three (3+) years relevant experience in information technologies/computer science.
• Broad knowledge of audio and video production equipment operation and distribution; working knowledge of computer applications including Microsoft Office and web-based applications.
• Good knowledge of Extron Electronics products and control systems.
• Understanding of developing trends in presentation and media distribution technologies.
• Outstanding verbal and written communication skills.
• Familiarity with commonly used artificial intelligence tools and platforms, including but not limited to generative AI assistants, Claude, ChatGPT, Copilot, and AI-enhanced support and automation tools.
• Ability to work with campus partners and teams; familiarity with hybrid and online teaching modalities and ability to support related technologies.
• Strong troubleshooting and customer service orientation.

Compensation & Benefits

• Salary range: $63,000-$64,500 per year.
• On-campus role requiring regular in-person presence; remote work arrangements are limited in accordance with University policy.