Instructional Designer II (Legal Operations)

Instructional Designer II (Legal Operations)

Pensacola, FL, United States and 1 more

(Hybrid)

Job Description

To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work independently under general supervision.

Responsibilities

• Advise and assist trainers on course evaluation results
• Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
• Create and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reports
• Create dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free work
• Design and use quantitative and qualitative methods and metrics to determine if knowledge transferred effectively and/or the desired behavior change occurred after training
• Develop and test course content, training games, graphic designs and other technology driven products
• Develop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior change
• Develop instructional strategies and courses for a business unit and/or cross-company products and skills
• Evaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achieved
• Involved in instructional design project teams with multiple deliverables, significant risk and complexity
• Measure return on training investments by evaluating programs/materials to ensure that the desired learning objectives and goals are achieved
• Provide information about new or advanced instructional theories and tools to other designers and/or trainers
• Select most effective instructional approach including a blend of instructor-led and/or self-directed techniques
• Select, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectives
• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
• Train internal team members on effective use of classroom materials including ILT and VILT and environments
• Validate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicle
• Conduct presentations for various groups including executive leadership
• Develop and implement change management solutions
• Lead, guide and mentor less experienced staff
• Perform other duties as assigned

Qualifications

• Ability to adapt to fluctuating work-flow

• Ability to compile, organize and present information clearly and concisely

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Significant experience in evaluating the effectiveness of courses and learning products and delivery methods

• Significant experience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven products

• Advanced knowledge of instructional design to develop courses for products, processes and/or skills

• Expert knowledge of instructional theories, educational psychology, educational theory, tools and resources

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem solving skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill in assessing departmental/branch training needs and researching topics for course development

• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership

• Advanced skill interacting tactfully and effectively in difficult situations

• Advanced skill to successfully influence, lead and/or guide others towards goals

• Advanced verbal and written communication skills

• Effective database and presentation software skills

• Effective skill collaborating with various external and internal technical and/or functional contacts

• Effective skill communicating with all levels within an organization

• Effective skill guiding and training less experienced staff

• Effective word processing and spreadsheet software skills

• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

• Desired Qualifications

• Significant experience in multi-media training

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces 2025
• 2025 PEOPLE Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes 2026 America's Best Large Employers
• Forbes 2025 America's Best Employers for New Grads
• Forbes 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams:

Navy Federal Credit Union jobs are posted on our career site, and reputable job boards. We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details, or other sensitive information.