Instructional & Content Designer

Instructional & Content Designer

remote type Hybrid

locations Morrisville, North Carolina (Office)

time type Full time

posted on Posted Yesterday

job requisition id R49955

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Instructional & Content Designer is responsible for creating engaging and effective digital learning experiences that help customers successfully implement, operate, and maintain Xylem solutions. This role partners closely with product management and subject matter experts to design and develop instructor-led training materials, eLearning courses, instructional videos, job aids, and other performance support resources. The ideal candidate combines instructional design expertise with strong multimedia development skills and a keen attention to detail to translate complex technical concepts into clear, effective, and engaging learning experiences that drive customer success.

This role will work in a hybrid capacity in the Morrisville, NC office.

Core Responsibilities:

Learning

Experience

• Design
• Apply instructional design methodologies, adult learning principles, and performance-based learning strategies to create effective solutions that drive technical proficiency and customer success.
• Define learning outcomes, learning objectives, and instructional strategies that align with customer needs and business goals.
• Design and develop instructor-led, virtual, and self-paced learning experiences.
• Create job aids, performance support tools, and reference materials that enhance learner knowledge and performance.

Content & Multimedia Development:

• Storyboard, script, produce, and edit instructional videos and multimedia learning assets.
• Develop interactive digital learning experiences using tools such as Articulate Storyline, Rise, Camtasia, and Adobe Creative Cloud.
• Create graphics, animations, and other visual assets that improve learner engagement and comprehension.
• Leverage emerging technologies, including AI-enabled tools, to enhance content develop efficiency and learning outcomes.
• Ensure all learning assets adhere to Xylem brand standards and visual design best practices.

Learning Needs Analysis & Continuous Improvement:

• Conduct learning needs analysis and performance gap analyses through stakeholder interviews, research, and requirements gathering.
• Recommend and develop learning and performance support solutions that address identified business and customer needs.
• Maintain and update e