Installation & Onsite Support Technician

Job Title: Installation & Onsite Support Technician

We’re Hiring: Installation & Support Technician – Lesaka Merchant Division (Hospitality), Durban (KZN)

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in Durban, KwaZulu-Natal.

The successful candidate will report to the Field Services Manager and will play a key role in delivering high-quality POS installations, client training, and post-implementation support across the region.

This is an excellent opportunity for a hands-on, customer-focused technician who enjoys working in fast-paced environments, solving problems in the field, and owning projects from start to finish.

What You’ll Do

As an Installation & Support Technician, your responsibilities will include:

• POS Installations & Go-Lives

• Installing and configuring POS hardware and software at client sites

• Executing POS and Back Office setups (stock control, administration, reporting)

• Managing go-lives, including after-hours support and hand-holding

• Ensuring all installations meet quality, compliance, and SOP standards

• Technical Support

• Providing technical and software support during business hours

• Delivering after-hours standby support as per the regional roster

• Escalating or coordinating support cases to ensure timely resolution

• Client Training & Handover

• Training client staff on POS and Back Office systems

• Ensuring clients are confident and operational before handover

• Obtaining client readiness and sign-off where applicable

• Team & Operational Support

• Collaborating with the regional technical team

• Taking ownership of allocated installation sections (POS or Back Office)

• Supporting team continuity during critical operational periods

• Accountability & Ownership

• Taking full responsibility for assigned installations and support tasks

• Completing tasks regardless of time pressures or operational challenges

• Delivering professional, client-centric service at all times

• Minimum Requirements

To be considered, you must have:

• An IT qualification (A+ and N+ highly recommended)

• Windows networking experience

• 3–5 years of experience in the IT or technical support field

• Strong technical support background (essential)

• Excellent English communication skills (written & verbal)

• Strong problem-solving capabilities

• Ability to work independently with minimal supervision

• Willingness to work irregular hours and travel across KZN

• Your own reliable vehicle

• Who We’re Looking For

Someone who is:

• Customer-centric

• Technically confident

• Calm under pressure

• Proactive and solutions-driven

• Comfortable working independently in the field

• Preference will be given in support of EE / AA measures.

• Working Conditions

• Monday – Friday, 08:00–17:00

• After-hours work required during go-lives and critical support periods

• Standby duties as per the regional support roster

• Key Result Areas (KRAs)

• Successful POS Implementations

• Installations completed on time and to standard

• Smooth go-lives with minimal post-implementation issues

• Quality & Compliance

• Alignment to SOPs and technical standards

• Accurate configurations with minimal rework

• Client Training & Readiness

• Confident, well-trained client staff

• Smooth handovers with reduced dependency

• Technical Support Delivery

• Responsive, effective support during business and after-hours

• Issues resolved within acceptable timelines

• Ownership & Reliability

• Full accountability for assigned work

• Reliable participation in standby and after-hours duties

• Team Contribution

• Effective collaboration

• Support during high-demand periods