Installation Manager

Job title: Installation Manager

About the Role The Installation Manager will oversee the entire job construction process, from technical measurements through installation and completion, ensuring complete customer satisfaction. This role coordinates a high-volume workflow (about 60 jobs per month, approximately $750,000 in revenue) and collaborates with the Sales Manager to ensure projects are sold and priced in line with company policies and financial objectives.

What You'll Do

• Manage the installation life cycle, including directing subcontractors, resolving disputes, and decisions affecting the financial outcome of the project.
• Produce installable windows and doors for every opening using sound measurement techniques; oversee about 60 jobs per month and roughly $750k in revenue.
• Serve as primary job-site contact for installation subcontractors and customers; resolve installation and customer discrepancies; oversee subcontractors to ensure productivity and standards; assign work based on subcontractor specializations.
• Provide financial approvals for job-impacting work up to a 10% variance from original cost estimates.
• Perform post-installation assessments for products or installations not meeting established standards; prescribe work and materials necessary to correct deficiencies.
• Determine workflow, project complexity, and required skills to complete a project; break down all required materials for first-time completion.
• Process project-related paperwork and EPA lead-safe work practice documentation; maintain 98% accuracy on measures and documentation.
• Maintain on-time submission of measures to the Back Office within 24 hours, with exceptions for measure summaries or engineering.
• Serve as primary liaison between sales and customers; provide solutions to ensure first-time completion with adherence to local building codes.
• Promote the RbA Green Diamond Culture with every interaction.
• Assist with installation and service work as required; be dependable and punctual with appointments and commitments.
• Submit structural issues and concerns to the Operations Manager for design and approval.

What We're Looking For

• Experience managing installation projects and coordinating subcontractors in a window/door installation environment.
• Ability to assess project viability, approve or reject based on business objectives, and communicate decisions to the Sales Manager and Sales Reps.
• Comfortable with financial oversight including approving up to 10% cost variance.
• Strong customer dispute resolution and on-site problem solving abilities.
• Knowledge of EPA lead-safe practices and related documentation.
• Excellent organizational skills with a track record of 98% accuracy in measurements and documentation.
• Ability to break down materials and verify min-max sizes and correct materials for installation using Specification and Technical Information manual.
• Familiarity with local building codes and ensuring first-time completion.
• Dependable and punctual with appointments.