Inside Sales Specialist

About the Role The Inside Sales Specialist will be a critical partner to the sales organization in Geneva, IL, managing complex customer accounts, coordinating end-to-end order execution, and providing analytical and operational support that enhances the customer experience. The role collaborates with Sales, Supply Chain, Customer Service, and other cross-functional teams to ensure seamless order management, customer onboarding, sample fulfillment, forecasting, and reporting, and to identify process improvements that drive business growth. What You'll Do

• Manage complex customer accounts and end-to-end order processing, including pricing, product availability, lead times, logistics, and order fulfillment.
• Coordinate product sample requests and customer onboarding activities to ensure a positive customer experience and timely execution.
• Resolve moderately complex customer issues related to orders, inventory shortages, delivery delays, pricing, and product quality by partnering with internal stakeholders.
• Proactively monitor order status, inventory levels, and backorders while communicating potential supply constraints and recommending solutions.
• Support Account Managers by identifying cross-selling and upselling opportunities and preparing customer quotes, proposals, pricing analyses, and commercial documentation.
• Conduct targeted customer outreach to support new business development initiatives and strengthen customer relationships using CRM tools.
• Collaborate with Sales and Supply Chain teams to support demand forecasting, analyze order trends, and identify potential business risks or opportunities.
• Develop and maintain dashboards, reports, KPIs, and sales metrics that provide actionable insights to sales leadership.
• Drive continuous improvement initiatives by identifying operational inefficiencies and recommending enhancements to business processes, SAP utilization, and reporting capabilities.
• Partner cross-functionally with Commercial, Supply Chain, Customer Service, Finance, and other teams to ensure exceptional customer service and operational excellence. What We're Looking For
• Education: Bachelor's degree in Business, Food Science, Chemistry, or a related field preferred.
• Experience: 2–5 years of experience in inside sales, sales support, customer service, order management, or a related commercial support role.
• Experience managing customer accounts and complex order processes in a business-to-business (B2B) environment preferred.
• Experience working within SAP or a comparable ERP system.
• Experience supporting forecasting, reporting, pricing, or sales analytics is preferred.
• Strong cross-functional collaboration and communication skills with the ability to translate data into actionable insights.
• Proficiency with CRM tools and basic data analysis. Nice to Have
• Experience in plant-based ingredients or pharmaceutical excipients industry or similar manufacturing environment.
• Familiarity with SAP and advanced SAP functionalities.
• Knowledge of demand forecasting and KPI/dashboard development. Compensation & Benefits
• Salary: $69,000 – $88,000 USD per year. In addition, this position may also be eligible to earn performance-based incentive compensation.
• Hybrid in-office/remote work arrangement in Geneva, IL.