About this role
About the Role Sotera Health is seeking an Inside Sales Representative to own and manage a portfolio of small accounts and act as the main commercial contact to drive retention and revenue growth across the portfolio.
What You'll Do
- Own and manage a portfolio of small accounts
- Be main point of contact for all commercial topics (pricing, orders, issues, follow-ups)
- Drive retention and identify upsell opportunities
- Respond to inbound RFQs and new small account leads
- Manage pricing within defined guidelines
- Follow up on quotes to convert into orders
- Coordinate internally with operations, CS and finance
- Resolve customer issues and support after-sales when needed
- Keep CRM updated (pipeline, opportunities, pricing)
- Reactivate inactive or declining accounts
- Support field sales by taking full ownership of transactional business
What We're Looking For
- Bachelor’s degree or equivalent experience
- 2–4 years in inside sales or account management
- Experience managing multiple small value accounts
- Strong communication
- High organization and follow-up discipline
- Commercial mindset (pricing, upsell)
- Ability to manage high volume of accounts
- Proactive and responsive
- Hands-on
- Customer focused
- Fast response / sense of urgency
- Strong ownership mindset
Compensation & Benefits
- Salary: $63,000–$95,000 annually (based on experience, qualifications, and skills)
- Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
- 401(k) program with Company match that immediately vests
- Paid holidays, vacation and sick time
- Free financial planning assistance
- Paid parental leave
- Education assistance
- Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
- Employee Assistance Program (EAP)