Inside Sales Representative - Food Service Industry

Inside Sales Representative

Food Service Industry

Join the food distribution sector for our client, a well-established Québec-based company recognized for its expertise in fresh produce distribution. You will contribute to building long-term customer relationships by delivering attentive service, ensuring accurate order follow-up, and actively supporting sales growth in a dynamic and collaborative work environment.

What is in it for you:

• Annual salary of 65K-90K, based on experience.

• Annual bonus of up to 10K based on the achievement of objectives.

• Permanent position with a well-established Québec company.

• Hybrid role with 3 days in the office and 2 days working remotely.

• 3 weeks of vacation from day one.

• Sick days.

• Birthday day off.

• Comprehensive group benefits, including medical, dental, short-term disability, and long-term disability coverage.

• Group RRSP with employer contributions.

• Telemedicine service.

• Employee Assistance Program.

• Ongoing training and professional development opportunities.

• Tuition reimbursement, subject to certain conditions.

• Dynamic and collaborative work environment.

• Passionate and engaged team.

• Company-sponsored social activities.

• Employee discounts on products.

• Complimentary fresh fruit on-site.

Responsibilities

• Customer service and order management (60-70%)

• Contact customers and respond to incoming calls to process orders while providing high-quality service.

• Maintain rigorous call follow-up using the call tracking calendar.

• Verify inventory availability during order entry and communicate requirements to the purchasing department as needed.

• Process orders received by email or fax and complete the required follow-ups.

• Receive, investigate, and follow up on customer complaints with diligence and professionalism.

• Prepare special product requests and other customer-specific requirements and monitor their fulfillment.

• Contribute to account profitability by promoting complementary products, increasing volumes, and adjusting pricing when appropriate.

• Customer planning and information analysis (10-15%)

• Plan daily customer outreach activities and manage the call follow-up calendar.

• Gather and analyze information related to stock shortages, credit notes, substitutions, new products, pricing, and market trends to ensure proactive customer follow-up.

• Monitor delivery delays, product returns, and customer credit conditions to provide personalized service.

• Pricing and profitability management (5-10%)

• Maintain customized price lists, fixed pricing structures, and customer quotations.

• Prepare pricing lists required for customer quotations.

• Implement necessary price adjustments during significant market fluctuations while maintaining profitability objectives.

• Customer development and retention (0-15%)

• Analyze sales reports to identify changes in customer purchasing activity.

• Conduct courtesy and customer retention visits as required.

• Participate in new business development through prospecting and referrals.

• Document customer complaints and relevant information in the system to support future customer follow-up.

• Contribute to customer retention efforts and report any observed decline in customer loyalty.

What you will need to succeed:

• Required qualifications

• College diploma (DEC) in Marketing or General Administration.

• 3-4 years of experience in food distribution, related distribution, customer service, or an environment related to culinary operations.

• Strong customer service skills.

• Bilingualism in French and English to support customer communications and sales activities.

• Core competencies

• Interpersonal skills.

• Communication skills.

• Active listening.

• Teamwork.

• Sound judgment.

• Decision-making abilities.

• Conscientious and methodical approach.

• Calm under pressure.

• Dynamic attitude.

• Ability to work effectively in a fast-paced environment.

• Why Recruit Action?

• Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.