Inside Sales Engineer 1

Emerson Inside Sales Engineer 1

Escazú, San José, Costa Rica Hybrid

Job Description

The objective of the Inside Sales Engineer / Technician I position is to help optimize our quote to cash service levels by quoting and primarily performing technical review. Under supervision, the Inside Sales Engineer / Technician I will provide support to specific outside sales and other members of the team. This role requires an interest in the mix of technical, customer service, and sales.

Responsibilities

• Generate and select model numbers based on customer’s specific data or application.
• With proper knowledge, develop quotations based on Emerson, customers, and representative’s requirements.
• Utilize system tools to provide customer product application support and review solutions as required with the Inside /Field Sales Representatives.
• Review quotes for technical conformance as in valid model options, configuration ranges, documentation options, and device compatibility to application.
• Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer. This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity.
• Follow up on sent proposals to increase sales hit rate for specific customers.
• Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer.
• Maintain a good working knowledge of Emerson quotation tools and pricing policies; is responsible to continually enhance knowledge of Automation Solution products, applications, and industries served.
• Understand and consistently apply Emerson commercial policies and business practices related to quote entry.
• Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards.
• Provide backup and support for internal and external sales personnel/s to maintain good service levels.
• Provide consulting support to Order Entry Analyst or Order Management when processing an order.
• Achieve targets on productivity, service levels, and quality.
• Perform other duties as required

Who You Are:

• You focus on creating an effective collaborative style. You stay aligned with your goals and stay productive. You build the customer relationships.

For This Role, You Will Need:

• Bachelor’s degree or advance student of engineering such as Electrical, mechanical, electromechanical, Chemical, Industrial Chemistry.

• English (Basic-Intermediate).

• Solid prioritizing and organizational skills along with being a self-starter.

• Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must.

• Has an interest in the mix of technical, customer service, and sales.

• Willing to work on flexible shift schedule based on business needs

• Preferred

Qualifications That Set You Apart:

• 1 -2 year of sales related customer service experience is preferred.
• Portuguese language (Intermediate - Advance) only for Brazil

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

• We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

• About Us

• WHY EMERSON

• Our Commitment to Our People

• At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

• We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

• At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

• ABOUT EMERSON

• Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

• With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

• We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

• No calls or agencies please.