Inside Sales/ Customer Service Representative

Inside Sales/ Customer Service Representative

McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com

The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Essential Functions:

• Sell industrial hose, gasket and piping products and maintain customer accounts

• Take orders on the phone and over the internet

• Enter orders and product quotes into the computer system

• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained

• Estimate delivery dates based on knowledge of production and delivery schedules and inventory

• Prepares reports of business transactions in company database

• Works with account managers to keep account activities up to date

• Investigates and resolves customer problems with deliveries

• Conduct technical research and work with customers to bring to market viable solutions

• Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings

• Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production

• Follow orders through the process from door to door, solving any problems along the way

• Manage all files including purchase orders, drawings, specifications and models

• This position is onsite and does not offer a remote work arrangement

Experience, Education and Skills:

• Education: High school diploma or equivalent. Associates degree or higher is preferred.

• Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.

• Tech

Skills

• Microsoft Office tools such as Word, Excel, Solid works, etc.

We offer:

• Medical/ Dental/ Vision/ 401k

• Paid Vacation and Holidays

• Tuition reimbursement and ongoing development opportunities

• A supportive, team-focused environment

• Stability in a well-established company

• Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify. Sun-Source | Privacy Policy #mccassc