About this role
Inside Sales Associate
We are currently looking for a Inside Sales Associate to join the ADI team in our Dublin location. This is a Monday–Friday role (08:00–17:00) offering excellent long-term opportunities to grow a career within B2B sales and account management.
In this sales- and customer-focused role, you will be responsible for delivering outstanding customer service while supporting warehouse operations. You’ll also contribute to driving sales through outbound calls and proactive quote follow-up.
JOB DUTIES:
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
- Support achieving & delivery of Store KPIs to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
- Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
- Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
- Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
- Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
- Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.
YOU MUST HAVE:
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
- Flexibility to undertake all store duties.
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment
- Ability to work effectively in a team
- Positive attitude
WE VALUE:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy to juggle mix of responsibilities like processing orders, preparing orders for deliveries, answering phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team
- Strong desire to learn
- Strong desire to be successful and meet individual targets
WHAT'S IN IT FOR YOU
- Stable permanent role Monday to Friday.
- Great work environment
- Bonus scheme paid quarterly
- Excellent company benefits + pension contribution
- Genuine opportunities for progression
- Opportunity to work for a forward-thinking global brand