About this role
Job title: Initial Intake Associate
About the Role The Initial Intake Associate reports to the Director of One Stop Enrollment & Recruitment and serves as the first point of contact for students and inquiries, guiding them toward successful enrollment in college programs. This role handles intake processing, document handling, account support, and coordination for events and outreach.
What You'll Do
- Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests.
- Provide enrollment support via text messaging, email, and phone to prospective and current students.
- Support operations using CRM and ERP systems.
- Provide student support for online accounts (Self Service, Buccaneer Email, Blackboard, etc).
- Assist students in scheduling virtual academic advising appointments if requested.
- Ensure placement scores are submitted and recorded (SAT/ACT or multiple measures).
- Respond to requests and refer students to institutional resources.
- Help with scanning and linking incoming student records.
- Assist with arrangements for outreach and recruitment to attend internal/external events; assist with preparation, setup, and coordination of events.
- Perform general office duties; assist with logging unofficial transcripts.
- Perform related duties as assigned.
What We're Looking For
- Education: High School Diploma or GED required; Associate's Degree preferred.
- Experience: 2 years of customer service experience.
- Skills: Excellent customer service; computer skills including Microsoft Office products; strong written and oral communication; interpersonal, organizational, and communication skills.
- Attributes: Ability to work independently and make sound decisions; superb customer service skills; availability to work day, evening or weekend hours as required.
Nice to Have
- Associate's Degree preferred.
- Experience with CRM/ERP systems or online student accounts such as Self Service, Buccaneer Email, and Blackboard is a plus.
Compensation & Benefits
- Not disclosed.